Chief of Staff

<div class="content-intro"><p>Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.</p> <p><strong>Who We Are:</strong></p> <p>While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.<br><br>Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better&nbsp;serve our current customers and to expand into newer markets.<br><br>Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.</p></div><h2><strong>Job Description: Chief of Staff</strong></h2> <h3><strong>The Role</strong></h3> <p>We are seeking a high-energy, high-intellect Chief of Staff to serve as a key partner and "force multiplier" to our Founder and executive leadership team. In this role, you will act as a strategic thought partner, moving between high-level strategy and granular execution to ensure our 200+ person organization remains aligned, efficient, and focused on our $100M+ ARR scaling challenges.</p> <p>You will be responsible for digesting strategic goals, translating them into actionable plans, and managing the high-intensity pace of a scaling SaaS environment.</p> <h3><strong>Core Responsibilities</strong></h3> <ul> <li><strong>Strategic Thought Partner:</strong> Act as a sounding board to the Founder; digest high-level strategic goals and translate them into clear, executable plans.</li> <li><strong>Liaison &amp; Alignment:</strong> Convey the Founder’s direction clearly to internal teams, ensuring cross-functional alignment and acting as a bridge between technical and non-technical domains.</li> <li><strong>Filter &amp; Prioritize:</strong> Assist the Founder in deciding which ideas and tasks require immediate attention and which can be deferred, helping to manage their focus and time effectively.</li> <li><strong>Strategic Project Management:</strong> Lead high-priority, cross-departmental initiatives that don’t have a natural home, ensuring they stay on track and hit milestones in direct partnership with the Founders.</li> <li><strong>Operational Excellence:</strong> Maintain the "rhythm of business" by managing executive meeting agendas, tracking 12-week OKR intervals, and identifying operational bottlenecks.</li> <li><strong>Data, Insights &amp; Reporting Discipline:</strong> Ensure leadership discussions are grounded in accurate, timely, and decision-relevant data while enforcing consistent metrics and reporting standards across teams.</li> <li><strong>Executive Communication:</strong> Draft internal communications, board decks, and presentations on behalf of leadership to ensure consistent messaging across the company.</li> </ul> <h3><strong>What You Bring (Qualifications &amp; Qualities)</strong></h3> <ul> <li><strong>High Intellectual Capacity:</strong> You possess the ability for quick comprehension and can synthesize complex, disparate ideas into a cohesive narrative or plan.</li> <li><strong>Tech-Savvy &amp; Domain Familiarity:</strong> You are comfortable navigating product and engineering domains and can interface effectively with technical teams to understand the mechanics of our SaaS product.</li> <li><strong>Exceptional EQ &amp; Communication:</strong> You have the emotional intelligence to manage high-stakes relationships calmly and can translate raw ideas into actionable steps for the broader team.</li> <li><strong>Patience &amp; Resilience:</strong> You are comfortable with direct feedback and can maintain momentum without being thrown off by a high-intensity environment or rapid pace.</li> <li><strong>Elite Organizational Skills:</strong> You are naturally methodical and capable of tracking and prioritizing a wide variety of tasks and initiatives for the Founder.</li> <li><strong>Experience:</strong> 4–6 years of experience in management consulting, business operations, or a high-growth SaaS environment.</li> <li><strong>Analytical Mindset:</strong> Proficient in data visualization and reporting; you value "truth in data" over "gut feelings".</li> </ul> <h3><strong>Why Join Us?</strong></h3> <ul> <li><strong>Visibility:</strong> Unparalleled exposure to executive-level decision-making and business strategy.</li> <li><strong>Growth:</strong> A clear path into departmental leadership or a senior Chief of Staff role as the company scales.</li> </ul> <h3><strong>Impact:</strong> Your work will directly reduce operational friction, allowing our high-impact professionals to thrive.</h3> <p>&nbsp;</p> <p><strong>Work Perks Worth The Hype:</strong></p> <ul> <li>Competitive compensation package</li> <li>Stock options</li> <li>100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability</li> <li>Affordable Vision plan and optional FSA</li> <li>PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave</li> <li>Your birthday off</li> <li>401k program with generous company match</li> <li>No cost Employee Assistance Program and Travel Assistance</li> <li>Monthly Gym membership reimbursement</li> <li>Monthly credits toward food &amp; beverage</li> <li>Company Outings</li> <li>On and offsite team building events</li> <li>Paid training for departments</li> <li>Apple laptop (most roles)</li> <li>And a team of highly experienced and kind colleagues!</li> </ul> <p>&nbsp;</p> <p>HQ Office:</p> <ul> <li>Casual office environment &amp; dress</li> <li>Daily catered lunches</li> <li>Fully stocked kitchen (Dietary restriction-friendly)</li> <li>Happy Hours</li> <li>On-site Car Wash&nbsp;</li> <li>Free Parking&nbsp;</li> </ul> <p><strong>Compensation:<br><br></strong>The base salary range is: $145,000-$165,000</p>