Chief of Staff

<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">True Classic is hiring a <span style="color: rgb(75, 75, 105);"><strong>Chief of Staff</strong></span> to lead the company’s most critical, high-impact initiatives across the business. This role is designed for a highly strategic, analytical, and execution-oriented generalist who thrives in ambiguity, operates with extreme ownership, and can drive complex initiatives from problem definition through execution and results.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">The Chief of Staff will work directly with the President, CEO, and Chief Transformation Officer to identify, structure, and execute the highest-priority opportunities facing the business at any given moment. Given our scale and growth trajectory, this role offers significant autonomy, cross-functional exposure, and the opportunity to shape how the company operates at the highest level.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">All of True Classic’s roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and sales and marketing channels. This role will have impact across DTC, retail, wholesale, marketplaces, and emerging channels, ensuring strategic alignment and executional rigor across the enterprise.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt; color: rgb(75, 75, 105);"><strong>Areas of Accountability</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong>Executive Priority Initiatives</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Own and drive the company’s highest-priority strategic and operational initiatives, serving as the quarterback responsible for clarity, momentum, and outcomes from start to finish</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Translate ambiguous problems into structured workplans with clear success metrics</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Drive execution across multiple teams, holding stakeholders accountable to timelines and results</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Ensure initiatives move from strategy to action to measurable impact</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong>Strategic Analysis &amp; Business Problem-Solving</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Apply a rigorous, first-principles approach to diagnosing opportunities and risks across the business</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Conduct deep-dive analyses on growth opportunities, operational performance, and new initiatives</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Develop clear recommendations grounded in data, customer insight, and financial impact</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Support decision-making with concise, executive-ready materials</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong>PMO Leadership</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Act as the connective tissue across functions to ensure complex, multi-team initiatives are executed effectively, coordinating efforts across Marketing, Product, Merchandising, Operations, and Finance</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Establish operating cadences, decision frameworks, and execution rhythms for priority initiatives and track &amp; measure ongoing impact</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Proactively identify risks, tradeoffs, and dependencies and resolve them before they stall progress</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong>Executive Operating Rhythm &amp; Leadership Enablement</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Support strategy, preparation, and follow-through for leadership meetings, offsites, and company all-hands</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Ensure strategic priorities are clearly communicated and translated into execution</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Identify opportunities to improve how decisions are made and how teams operate</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt; color: rgb(75, 75, 105);"><strong>Example Initiatives</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">The specific focus areas will evolve based on business priorities and the Chief of Staff is also expected to initiate and own new projects based on observed opportunities, but examples include:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong>Wholesale commercial channel acceleration:</strong> Accelerate and professionalize the wholesale channel end-to-end, inclusive of pipeline management, sales support, and go-to-market mobilization. Drive execution, operationalize the wholesale selling dashboard and pipeline tracker, and evaluate strategic partnerships to expand our wholesale footprint</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong>End-to-end operations efficiency &amp; effectiveness:</strong> Drive operational efficiency and effectiveness across the operations organization, spanning supply chain, warehousing, logistics, and fulfillment</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong>Integrated marketing &amp; GTM calendar ownership:</strong> Own the integrated marketing effort to drive strategy and execution across our consolidated marketing calendar, including new product and category launches, major promotions and campaigns, and channel-specific activations</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong>Pricing &amp; promotion strategy optimization:</strong> Own the development of a unified, omnichannel pricing and promotion architecture</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong>New strategic opportunities:</strong> Proactively identify and propose initiatives that move the needle on growth, margin, or speed</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt; color: rgb(75, 75, 105);"><strong>Cross-Functional Collaboration&nbsp;</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Executive leadership: Strategic alignment, decision-making, and operating cadence</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Marketing: Channel strategy, performance optimization, and experimentation</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Merchandising &amp; Product: Product strategy, assortment decisions, and lifecycle management</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Operations: Execution feasibility, speed, and scalability</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Finance: Business case development, ROI tracking, and performance measurement</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt; color: rgb(75, 75, 105);"><strong>Qualifications</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Bachelor’s degree required</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">4–8+ years of experience in top-tier consulting (e.g., Bain, BCG, McKinsey), investment banking, or operating roles</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Proven ability to own complex initiatives end-to-end in fast-paced environments</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Exceptional analytical and problem-solving skills, with the ability to translate data into clear business decisions</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Strong executive communication skills and interpersonal skills, with the ability to influence senior stakeholders</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Excellent project management and organizational skills, with the ability to drive ideas from concept to execution</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Demonstrated ability to influence without authority and work cross-functionally</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Hands-on operator with an entrepreneurial mindset; willing to roll up sleeves and do what it takes to win</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Ability to thrive in a fast-paced, ambiguous environment and drive change effectively</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt; color: rgb(75, 75, 105);"><strong>Preferred Qualifications</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Experience in consumer, eCommerce, retail, or marketplace businesses</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Prior Chief of Staff, Strategy &amp; Operations, or Special Projects experience</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">High comfort level operating in ambiguity and founder-led environments</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt; color: rgb(75, 75, 105);"><strong>Workplace Arrangement</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">3x/week in-office in Calabasas</span></li> </ul> <h2 class="" data-start="1935" data-end="1963"><span style="font-size: 14pt; color: rgb(75, 75, 105); font-family: helvetica, arial, sans-serif;">Compensation and Benefits</span></h2> <p data-start="175" data-end="193"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong data-start="175" data-end="191">Compensation</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Competitive salary + performance-based bonus, dependent on experience</span></li> </ul> <p data-start="218" data-end="232"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong data-start="218" data-end="230">Time Off</strong></span></p> <ul data-start="233" data-end="264"> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);" data-start="233" data-end="264"> <p data-start="235" data-end="264"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Unlimited PTO and sick time</span></p> </li> </ul> <p data-start="266" data-end="289"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong data-start="266" data-end="287">Health &amp; Wellness</strong></span></p> <ul> <li style="color: rgb(59, 60, 54); font-family: helvetica, arial, sans-serif;" data-start="292" data-end="344"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Company-paid medical, dental, and vision insurance</span></li> <li style="color: rgb(59, 60, 54); font-family: helvetica, arial, sans-serif;" data-start="423" data-end="451"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">$100/month Health &amp; Wellness Stipend</span></li> <li style="color: rgb(59, 60, 54); font-family: helvetica, arial, sans-serif;" data-start="454" data-end="494"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">Free Employee Assistance Program (EAP)</span></li> </ul> <p data-start="496" data-end="523"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong data-start="496" data-end="521">Work &amp; Growth Support</strong></span></p> <ul data-start="524" data-end="605"> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);" data-start="524" data-end="560"> <p data-start="526" data-end="560"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">$100/month Personal Workspace/Office Stipend</span></p> </li> </ul> <p data-start="607" data-end="618"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);"><strong data-start="607" data-end="616">Perks</strong></span></p> <ul> <li style="color: rgb(59, 60, 54); font-family: helvetica, arial, sans-serif;" data-start="621" data-end="669"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">$1,000/year True Classic merchandise allowance</span></li> <li style="color: rgb(59, 60, 54); font-family: helvetica, arial, sans-serif;" data-start="672" data-end="707"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(59, 60, 54);">401(k) plan with 3% company match</span></li> </ul> <p class="" data-start="2371" data-end="2683"><span style="color: rgb(59, 60, 54); font-family: helvetica, arial, sans-serif;"><em>True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.</em></span></p><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;">At <strong><span style="color: rgb(75, 75, 105);"><a style="color: rgb(75, 75, 105);" href="trueclassic.com">True Classic</a></span></strong>, our purpose is simple:&nbsp;<strong><span style="color: rgb(75, 75, 105);"><em>empower everyone to look good and feel good.</em></span></strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;">Founded in 2019, we’re a fast-growing apparel brand obsessed with fit, quality, and impact. But we’re building more than great products—we’re building a high-performance team where smart, driven people do meaningful work, move fast, and see the direct results of what they create.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;">Everything we do is guided by the True Classic Operating System (TCOS)—the principles that shape how we work, make decisions, and win together:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><span style="color: rgb(75, 75, 105);"><strong>Move the Needle</strong></span> – Our #1 value and the ultimate filter for decision-making. We focus on delivering tangible, measurable results that drive real business impact.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><strong><span style="color: rgb(75, 75, 105);">Paint the Picture </span></strong>– We set clear vision and help others see what great looks like.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><strong><span style="color: rgb(75, 75, 105);">Seek the Truth</span></strong> – We use data, customer insight, and curiosity to guide decisions.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><span style="color: rgb(75, 75, 105);"><strong>Get 1% Better</strong></span> – We continuously improve how we work through strong systems and small wins.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><strong><span style="color: rgb(75, 75, 105);">Build Leverage </span></strong>– We maximize impact with the right mix of people, tools, automation, and AI.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><strong><span style="color: rgb(75, 75, 105);">Crush the Challenge</span></strong> – We surface problems early and take ownership to solve them.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><strong><span style="color: rgb(75, 75, 105);">Go Fast</span></strong> – We take initiative, move with urgency, and bias toward action.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><strong><span style="color: rgb(75, 75, 105);">Be Creative</span></strong> – We challenge the norm and find better ways to win.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;"><strong><span style="color: rgb(75, 75, 105);">Lead with Empathy</span></strong> – We care deeply about our customers and each other.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(59, 60, 54); font-size: 12pt;">If you thrive in fast-paced environments, take ownership of your work, and want to build something that actually moves the needle—join us and help shape what’s next at True Classic!&nbsp;</span></p></div>