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Chief of Staff - Stealth AI Manufacturing Planning Startup
Up Labs
MiamiHybrid3d ago
- Employment
- Full-time
- Seniority
- Staff
About the role
- Build and oversee operations for the company, leading with a hands-on approach to processes, playbooks, and KPIs while aligning expectations with internal teams, corporate partners, and investors.
- Partner with customers during onboarding, deployment, and adoption - ensuring successful rollouts at manufacturing sites and capturing structured product feedback from schedulers, plant managers, and procurement teams.
- Work across business functions: managing and/or coordinating HR, Legal, Finance, and Customer Success vendors and partners.
- Serve as the connective tissue between customers, product, and engineering - gathering feedback from the floor, structuring it, and driving insights into roadmap decisions across a phased release plan.
- Establish and manage systems to run the company (e.g., Notion, HubSpot, productivity and reporting tools).
- Own stakeholder reporting: prepare updates for leadership, corporate partners, and investors on pilot adoption, KPI outcomes, and commercialization progress.
- Success building operational infrastructure for high-growth startups, with the ability to stay hands-on while scaling processes.
- Strong background in customer success and enterprise SaaS implementations, ideally with ERP, MES, or supply chain/planning software experience.
- Reputation as a well-rounded project manager with exceptional instincts and organizational skills; able to manage multiple workstreams simultaneously - from a live pilot to an active seed raise.
- High EQ, low ego - you bring executive presence but thrive in a team-first, scrappy environment.
- Comfort with enterprise manufacturing customers and the ability to act consultatively with plant operations, procurement, and C-suite stakeholders.
- Experience building systems from the ground up across finance, HR, marketing, and operations.
- 3–5+ years of experience in strategy, operations, or customer success in SaaS, with exposure to enterprise integrations (ERP/MRP/SAP/CRM).
- Program management and reporting chops - you know how to track progress and outcomes across complex, multi-site rollouts.
- Technical fluency with APIs and enterprise SaaS workflows.
- Background in product, consulting, customer success, or operations.
- Experience in a high-pressure tech environment with exposure to multidisciplinary teams; consulting or venture experience is a plus.
- Startup grit: willing to operate solo early on and wear multiple hats.
- (Nice-to-have) Direct exposure to manufacturing operations, APS/MRP systems, or supply chain software.
Perks & benefits
- Equity Compensation
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