Back to all jobs
A
Chinese Guest Relations Officer (Expatriate) | AYANA BALI
AYANA Hospitality
BaliOn-site5mo ago
- Employment
- Full-time
About the role
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Mandarin Guest Relations Officer (Native) to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Minimum of 1 year experience in the same position in a large luxury resort
- Experience in operating OPERA system
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
- Fluent in Korean, Mandarin, Japanese or other languages is advantage
481,000+ hidden jobs like this
AYANA Hospitality and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
