Cisco UC Voice Engineer

<h3>&nbsp;</h3> <h3 data-start="258" data-end="274">Role Summary</h3> <p data-start="275" data-end="682">We are seeking an experienced <strong data-start="305" data-end="332">Cisco UC Voice Engineer</strong> to support critical upgrades and modernization initiatives across our enterprise communication platforms. In this role, you will be responsible for delivering seamless upgrades to <strong data-start="513" data-end="627">Cisco Unified Communications Manager (CUCM), Unified Contact Center Express (UCCX), and Unity Connection (CUC)</strong>, along with associated <strong data-start="651" data-end="681">VMware ESXi infrastructure</strong>.</p> <p data-start="684" data-end="894">This position offers the opportunity to work on <strong data-start="732" data-end="764">high-impact upgrade projects</strong> in a global environment, collaborating with cross-functional teams to ensure stability, security, and minimal service disruption.</p> <hr data-start="896" data-end="899"> <h3 data-start="901" data-end="925">Key Responsibilities</h3> <ul data-start="926" data-end="1607"> <li data-start="926" data-end="1001"> <p data-start="928" data-end="1001">Perform upgrades of <strong data-start="948" data-end="971">CUCM, UCCX, and CUC</strong> from version <strong data-start="985" data-end="1001">12.5 to 15.4</strong></p> </li> <li data-start="1002" data-end="1073"> <p data-start="1004" data-end="1073">Execute <strong data-start="1012" data-end="1036">VMware ESXi upgrades</strong> from versions <strong data-start="1051" data-end="1073">6.5 and 7.0 to 8.0</strong></p> </li> <li data-start="1074" data-end="1265"> <p data-start="1076" data-end="1123">Complete all pre-upgrade activities, including:</p> <ul data-start="1126" data-end="1265"> <li data-start="1126" data-end="1162"> <p data-start="1128" data-end="1162">Change submissions and approvals</p> </li> <li data-start="1165" data-end="1211"> <p data-start="1167" data-end="1211">Detailed implementation and rollback plans</p> </li> <li data-start="1214" data-end="1265"> <p data-start="1216" data-end="1265">Technical documentation and validation checklists</p> </li> </ul> </li> <li data-start="1266" data-end="1361"> <p data-start="1268" data-end="1361">Coordinate with global teams to plan and execute upgrade windows with minimal business impact</p> </li> <li data-start="1362" data-end="1431"> <p data-start="1364" data-end="1431">Troubleshoot and resolve issues during and after upgrade activities</p> </li> <li data-start="1432" data-end="1513"> <p data-start="1434" data-end="1513">Ensure compliance with company standards, security policies, and best practices</p> </li> <li data-start="1514" data-end="1607"> <p data-start="1516" data-end="1607">Provide <strong data-start="1524" data-end="1576">post-upgrade stabilization and hypercare support</strong>, including system optimization</p> </li> </ul> <hr data-start="1609" data-end="1612"> <h3 data-start="1614" data-end="1641">Required Qualifications</h3> <ul data-start="1642" data-end="1942"> <li data-start="1642" data-end="1718"> <p data-start="1644" data-end="1718"><strong data-start="1644" data-end="1718">Proven, hands-on experience upgrading CUCM, UCCX, and CUC environments</strong></p> </li> <li data-start="1719" data-end="1790"> <p data-start="1721" data-end="1790"><strong data-start="1721" data-end="1790">Demonstrated experience upgrading VMware ESXi from 6.5/7.0 to 8.0</strong></p> </li> <li data-start="1791" data-end="1855"> <p data-start="1793" data-end="1855">Strong analytical, troubleshooting, and problem-solving skills</p> </li> <li data-start="1856" data-end="1917"> <p data-start="1858" data-end="1917">Clear and effective written and verbal communication skills</p> </li> <li data-start="1918" data-end="1942"> <p data-start="1920" data-end="1942"><strong data-start="1920" data-end="1942">CCNA certification</strong></p> </li> </ul> <hr data-start="1944" data-end="1947"> <h3 data-start="1949" data-end="1977">Preferred Qualifications</h3> <ul data-start="1978" data-end="2425"> <li data-start="1978" data-end="2089"> <p data-start="1980" data-end="2089">Experience supporting <strong data-start="2002" data-end="2045">global or enterprise-scale environments</strong>, including rotating or after-hours coverage</p> </li> <li data-start="2090" data-end="2159"> <p data-start="2092" data-end="2159">Comfortable working in <strong data-start="2115" data-end="2159">remote and distributed team environments</strong></p> </li> <li data-start="2160" data-end="2247"> <p data-start="2162" data-end="2247"><strong data-start="2162" data-end="2220">CCNP Collaboration (or equivalent hands-on experience)</strong> with Cisco UC technologies</p> </li> <li data-start="2248" data-end="2317"> <p data-start="2250" data-end="2317">Familiarity with <strong data-start="2267" data-end="2317">ITIL or structured change management practices</strong></p> </li> <li data-start="2318" data-end="2425"> <p data-start="2320" data-end="2425">Experience with <strong data-start="2336" data-end="2371">large enterprise UC deployments</strong>, including multi-cluster and multi-site architectures</p> </li> </ul> <hr data-start="2427" data-end="2430"> <h3 data-start="2432" data-end="2444">Why Join</h3> <ul data-start="2445" data-end="2685"> <li data-start="2445" data-end="2503"> <p data-start="2447" data-end="2503">Work on <strong data-start="2455" data-end="2503">high-visibility Cisco UC upgrade initiatives</strong></p> </li> <li data-start="2504" data-end="2566"> <p data-start="2506" data-end="2566">Gain exposure to <strong data-start="2523" data-end="2566">latest Cisco UC and VMware technologies</strong></p> </li> <li data-start="2567" data-end="2622"> <p data-start="2569" data-end="2622">Collaborate with experienced engineers across regions</p> </li> <li data-start="2623" data-end="2685"> <p data-start="2625" data-end="2685">Make a direct impact on <strong data-start="2649" data-end="2685">global communication reliability</strong></p> </li> </ul> <h3>&nbsp;</h3><div class="content-conclusion"><p data-start="1452" data-end="1739"><strong data-start="787" data-end="802"><strong>About Bold Business:</strong></strong></p> <p data-start="1452" data-end="1739">Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.</p> <p data-start="1452" data-end="1739"><strong>Bold Business recruiters always use a “@</strong><a href="http://boldbusiness.com/" target="_blank"><strong>boldbusiness.com</strong></a><strong>” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.</strong></p></div>