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Claim Intake Specialist - PUNE

Davies
PuneOn-site1mo ago
Employment
Permanent Full Time

About the role

Key Responsibilities

  • Accurately enter all new claims received via email into the claims management system.
  • Monitor the company inbox to ensure all incoming claims are promptly reviewed and processed.
  • Set up new claim files with complete and accurate data, ensuring all required fields are updated.
  • Review and interpret claim correspondence and relevant policy information to ensure proper claim setup.
  • Research and verify coverage using various claim systems and policy feeds.  
  • Receive and review new loss information to confirm completeness and accuracy.
  • Generate and prepare initial acknowledgement letters for insureds and claimants.
  • Communicate effectively with internal administrative staff via email, phone, and Microsoft Teams to support workflow efficiency and timely follow‑up.

Skills, Knowledge & Expertise

  • Strong attention to detail and accuracy in data entry.
  • Ability to interpret written correspondence and policy information.
  • Proficiency with claims management systems and related platforms.
  • Effective communication and organizational skills.
  • Strong customer service orientation and problem‑solving ability.
  • Ability to manage multiple tasks in a fast‑paced environment.

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