Claims Adjuster, Financial Lines

Some of the key tasks may include:

• Claims management from first notification of loss to final settlement including coverage analysis; investigation; evaluation; reserving and resolution in accordance with established guidelines, service standards and regulations. 
• Actively manage claims to achieve the best indemnity outcomes.
• Operate in alignment to Convex claims key performance indicators, governance frameworks, Convex claims procedures and processes.
• Review claims movements and act as an advisor to the business about potential exposures.
• Manage TPA and Coverholder relationships, in conjunction with the Claims Operations team.
• Take responsibility for data gathering and sharing industry or event knowledge with relevant colleagues.
• Contribute to the attraction and retention of business through service excellence.
• Ensure great loss outcomes and reserve accuracy through direct intervention on large loss events where required, and identification of loss trends which may impact ranking, reserves or risk selection.
• Build and sustain relationships with insurance underwriters, brokers and clients and work collaboratively together in addition to liaison with actuaries and data teams internally on loss related matters.
• Contribute to the preparation of local claims reports and claims updates to the Board as required.
• Be prepared to participate in wider claims strategic initiatives or committees within the organisation.
• Understand that our purpose enables us to deliver the best claims service experience to clients and meet all regulatory requirements.
• Be an advocate for client service as a brand differentiator and demonstrate behaviour that aligns to the Convex core values.

Skills Knowledge and Expertise

• Robust Financial Lines Claims experience within a fast-paced environment and focus on service excellence.
• Articulate and well-rounded communicator at all levels of seniority.
• Excellent negotiation and diplomacy skills.
• A high degree of problem-solving capability.
• Detail orientated with analytical mindset.
• Work at speed given complex and difficult technical situations, with well-developed prioritisation skills.
• Flexible and adaptable to change, able to contribute in an entrepreneurial environment.
• Prior experience of undertaking client claims reviews and audit activities.
• Worked in an environment where innovation is balanced with pragmatism and speed of execution.
• Strong learning and curious mindset with an appetite to deliver continuous improvement.

Benefits

• Competitive Salary
• 30 days Annual Leave
• Birthday Leave
• 10% Employer Pension Contribution
• Private Health Insurance Medical Cover
• Group Income Protection
• Life Assurance Cover
• Enhanced Parental Leave
• Annual Health Check
• 3 days of Volunteer Leave each year
• £1,300 to spend on learning & wellbeing
• Give as You Earn
• Cycle to Work
• Season Ticket Loan