Claims Adjuster - London Market Claims

What will your day look like:

• Utilise ECF2 and client platforms as required to complete claims processes.
• Deliver prompt, fair, and accurate claims decisions in line with policy wordings, market practices, delegated authority levels and regulatory requirements.
• Effectively handle and maintain allocated claims to ensure compliance with client SLA’s/KPI’s/DA’s. 
• Maintain strong stakeholder relationships through clear communication, attendance at client meetings and training as required.
• Control claims costs through proactive handling, strategic negotiation, and oversight of appointed external providers.
• Ensure high-quality claims documentation and recordkeeping, supporting accurate reserving, audit compliance, and reporting requirements.
• Foster a culture of accountability, technical excellence, and continuous improvement.
• Provide guidance and training as required to new and/or junior members of the team.
• Always uphold and work to the Davies company values.

Knowledge and Abilities:

• The ideal candidate will have a sound knowledge of the London & Lloyd’s Insurance and reinsurance Market and a minimum of 5 years' experience in Casualty claims handling. Possess excellent stakeholder management skills, familiarity with claims technology platforms, data-driven decision-making, and regulatory compliance.

• Be studying towards or having attained Cert CII qualification.
• Experience of using ECF2 and knowledge of the delegated authority frameworks within the TPA environment.

Benefits

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan