Senior Claims Adjuster – (Transaction Liability)

About the role

• Ensure CFC’s claims department continues to act as an effective TPA for its capacity providers in accordance with binding authority SLAs & claims handling agreements, with adherence to Treating Customers Fairly (TCF) and Conduct Risk.
• Proactively handle claims in accordance with CFC Claims Best Practices from first notification of loss (FNOL) to settlement (including coverage, legal liability and quantum analysis) within the scope of CFC’s delegated authorities. 
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
•  Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes and relevant attorney/adjuster guidelines.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Support to the Emerging Risks Claims Manager, the Claims Director and claims team on an ongoing basis; and working closely with underwriters, attending underwriting meetings as appropriate, providing feedback on claims issues/trends to the Underwriting and Products teams concerning the development of CFC’s products and wordings.
• Identify and escalate claims related issues to direct line reports including the Emerging Risks Claims Manager and the Claims Director where necessary.

About you

• Experienced at dealing with external stakeholders in a customer service or consultancy environment
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Excellent communication skills, both verbal and written
• CII qualified expected, DIP CII preferable

Core Values