Claims Coordinator

About the Role

Key Responsibilities

• Track and manage active claims, damages, and incident cases from initiation through resolution. 
• Coordinate communication with subcontractors, claimants, and internal departments.
• Maintain organized claim files, documentation, photos, invoices, reports, and correspondence.
• Assist with investigations, evidence collection, and preparation of claim summaries. 
• Monitor deadlines, response timelines, payments, and outstanding balances related to claims.
• Prepare formal notices, demand letters, status updates, and reports. 
• Follow up with subcontractors regarding damages, reimbursements, corrective actions, and supporting documentation.
• Maintain claim trackers and ensure accurate data entry and reporting.
• Support risk management and compliance initiatives related to damages and claims. 
• Escalate unresolved or high-risk matters to management.

Skills, Knowledge and Expertise

• Strong organizational and administrative skills with high attention to detail. 
• Excellent English written and verbal communication skills. 
• Ability to manage multiple tasks, deadlines, and priorities simultaneously. 
• Experience working with claims, insurance, legal coordination, construction, utilities, or subcontractor management preferred. 
• Proficiency in Microsoft Office, especially Excel and Outlook. 
• Ability to maintain confidentiality and handle sensitive information professionally. 
• Strong follow-up and problem-solving skills. 
• Experience with tracking systems, databases, or project management tools is a plus.

Benefits

• Competitive salary package;
• Being part of a international, dynamic work environment;
• Professional development (seminars, courses);
• Paid time off (PTO) such as sick days and vacation days;