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- Permanent Full Time
About the role
Key Responsibilities
- Accurately enter all new claims received via email into the claims management system.
- Monitor the company inbox to ensure all incoming claims are promptly reviewed and processed.
- Set up new claim files with complete and accurate data, ensuring all required fields are updated.
- Review and interpret claim correspondence and relevant policy information to ensure proper claim setup.
- Research and verify coverage using various claim systems and policy feeds.
- Receive and review new loss information to confirm completeness and accuracy.
- Generate and prepare initial acknowledgement letters for insureds and claimants.
- Communicate effectively with internal administrative staff via email, phone, and Microsoft Teams to support workflow efficiency and timely follow‑up
Skills, Knowledge and Expertise
- Strong attention to detail and accuracy in data entry.
- Ability to interpret written correspondence and policy information.
- Proficiency with claims management systems and related platforms.
- Effective communication and organizational skills.
- Strong customer service orientation and problem‑solving ability.
- Ability to manage multiple tasks in a fast‑paced environment.
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