Claims Manager

🏍️🛡️ Join Our 4th Dimension Claims Team! 🛡️🏍️

We're looking for an experienced Claims Manager to take the wheel of our first party claims teams at 4th Dimension Innovation in Egham, Surrey. As a fast-growing, owner-managed group of five businesses specialising in the motorcycle market — and employing around 550 people — we live by our values of Passion, Integrity, Innovation and Excellence. If you're a confident claims leader who can balance technical rigour with commercial nous and loves building strong insurer relationships, this is your chance to take a senior role to the front of the grid.

Reporting directly to the Head of Claims, you'll own the oversight of all first party teams, act as a key escalation point, and play an instrumental part in driving the strategic direction, operational performance and technical leadership of the department.

Main Duties:

• Own first party insurer contracted services, both internally and externally.
• Provide strategic, operational team leadership — driving performance and engagement across all claims teams.
• Act as a senior point of contact for insurer partners, taking ownership of client relationships with a collaborative, solutions-focused approach.
• Ensure operational excellence through consistent compliance with SLAs, KPIs and FCA frameworks, including Consumer Duty.
• Lead technical governance — overseeing file quality, technical accuracy and adherence to best practice across all service offerings.
• Apply deep knowledge of claims administration, including reserving, validation and QA monitoring.
• Oversee management information and reporting to ensure accuracy throughout.
• Drive team development, working closely with L&D and Compliance to identify training, coaching and mentoring needs across the department.
• Carry out risk and trend analysis — identifying emerging issues and escalating insights to the Head of Claims and insurer clients.
• Prepare and chair meetings, collaborating with teams across the wider business.
• Champion continuous improvement — evaluating and enhancing processes, procedures and workflows to deliver operational efficiencies.

Key Skills:

• Previous Claims Management experience, with the ability to develop and manage several teams at once.
• Extensive technical claims experience within the motor sector.
• Strong understanding of current FCA guidelines and legislation, specifically Consumer Duty within the claims sector.
• A proven track record of building and maintaining insurer and stakeholder relationships.
• Commercially astute, balancing technical rigour with operational efficiency.
• A collaborative, hands-on leadership style, comfortable in a fast-paced, changing environment.
• Confident interpreting MI to improve team performance and identify process changes.
• Strong analytical skills with a keen eye for detail, and the ability to make complex issues simple.
• Deep-seated knowledge of claims structures and processes.

Bonus Points For:

• A CII qualification (preferred).
• A genuine passion for the motorcycle and automotive world.

Please Note: This is an FCA Approved Person role, so the successful candidate will need to be approved by the FCA.

The Essentials:

• 🕒 Hours: Monday to Friday
• 🕒 Hours: 37.5-hour week, between 8am and 5:30pm
• 💷 Salary: £50,000 to £60,000
• 📍 Location: Hybrid, based in Egham, Surrey
• 📋 Contract: Full-time
• 🎁 Perks: Competitive company benefits, training & development opportunities, and a value-led, supportive team culture