Claims Specialist - Cyber

Key Responsibilities

• Proactively handle a cross-section of claims including professional liability, management liability, D&O, E&O  and cyber claims on behalf of CFC from first notification of loss to settlement. You will also handle claims, as necessary, on behalf of CFC Claims Australia as a TPA to CFCU (surplus lines).  
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
•  Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
• Identify and escalate claims related issues to Cyber Claims Manager and Claims Director where necessary.

About you

• Minimum of 3 years’ experience of handling claims.
• Good understanding of insurance policy wordings – cyber and tech policies a particular  advantage.
• Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims particularly with regards to Australia.
• Experienced at working with incident response vendors, in particular legal and forensic providers.
• Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.
• Experienced at dealing with external stakeholders in a customer service or consultancy  environment
• Capable of managing the work involved in cyber incidents and/or forensic investigations
• Excellent communication skills and capable of credibly speaking to clients and partners regarding cyber incidents and the value CFC’s products and services provide in responding to them.
•  Positive and enthusiastic attitude.

Why you’ll love working for CFC

• Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
• ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
• Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
• Annual end of financial year and end of calendar year events, in addition to social club arrangements
• Optional annual charity volunteering day, facilitated by us
• 3 additional personal leave days per year – for whatever you need
• Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you