Client Communications & Account Strategy Manager

You’ll be the bridge between clients and the internal marketing team—making sure communication is clear, expectations are realistic, and strategies are aligned.

This role is perfect for someone with marketing or advertising experience who enjoys working with clients and interpreting performance data. You’ll collaborate closely with PPC specialists, content teams, and leadership to ensure clients understand what’s happening in their accounts and what actions need to be taken next.

If you enjoy solving problems, working with data, and communicating strategy clearly to both clients and internal teams, this role is for you.

About the Company: A leading provider of Amazon growth services. They help brands optimize advertising, improve product visibility, and develop e-commerce strategies that drive measurable results. As the company grows, we’re looking for someone who can work directly with the owner, and serve as a trusted partner in supporting high-impact projects that accelerate client success.

Location: Eastern Europe/Europe - Fully Remote

Your Mission: Day to Day Responsibilities

• Serve as the primary communication bridge between clients and internal PPC teams

• Manage client communication across calls, email, and messaging channels

• Understand client requests, product launches, and business goals, and translate them into clear internal actions

• Work closely with PPC managers to understand campaign performance, challenges, and strategy

• Translate advertising data and performance insights into clear explanations and recommendations for clients

• Filter and manage communication between clients and internal teams, ensuring expectations remain realistic and aligned

• Prepare and lead regular client calls to discuss performance, strategy, and next steps\

• Collaborate with multiple departments (PPC, content, management) to ensure projects and deliverables stay on track

• Proactively follow up with internal teams to resolve delays or missing information

• Ask the right questions when performance issues arise and dig deeper into data instead of accepting surface-level explanations

• Maintain documentation and account information across internal tools

Your Toolbox: Skills to be Successful

• Strong Client Communication: You’re confident speaking with clients, explaining complex topics clearly, and keeping conversations focused and productive.

• Analytical Mindset: You’re comfortable working with data, spreadsheets, and performance reports, and can identify trends or ask deeper questions when results change.

• Marketing / Advertising Background: Experience with digital marketing, paid media, or advertising platforms (Amazon Ads, Meta, Google, TikTok, etc.) is highly valuable.

• Cross-Team Collaboration: You can work across multiple teams, coordinate information, and ensure everyone stays aligned on client goals.

• Proactive & Assertive: You take ownership of problems, follow up with the right people, and push for clarity when something doesn’t make sense.

• Clear English Communication: Fluent spoken English is essential. You should be able to communicate ideas clearly and concisely in calls and written communication.

• Organized & Detail-Oriented: You keep track of conversations, follow-ups, and data points without losing sight of the bigger picture.

  
  

Your Perks: What's in it for you

• Remote-First Role: Work from anywhere

• Location Preference: Eastern Europe is a strong plus, but not a hard requirement

• Career Growth: Exposure to both client services and product success paths

• Cross-Functional Impact: Work closely with product, PPC, and leadership teams

• Learning & Development: Deepen your expertise in Amazon advertising and SaaS products

• Flexible Schedule: Time-zone friendly collaboration with a results-first mindset

Why Adaptive Teams?
At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process?
Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions.

We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.