Senior Client Delivery Manager

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking Client Delivery Manager to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

In this role, you’ll oversee the delivery of projects and releases for a portfolio of Acquiring clients, and act as the trusted bridge between customers, business stakeholders, and technical teams, ensuring customer requirements are translated into effective and scalable solutions that align with our company’s product roadmap and vision. This is a customer-facing and hands-on role requiring strong communication, stakeholder management and sound knowledge of the Card Payments industry.

● Minimum of 8 years experience within the card payments industry, preferably with hands-on

involvement in either of the following: card issuing, merchant acquiring, card scheme

compliance, or a related payment technology.

● Bachelor’s degree in IT, Computer Science, or a related discipline, or equivalent experience

gained in a technical environment.

● Excellent written and verbal communication skills in English.

● Comfortable leading stakeholder engagements and workshops in both remote and on-site

environments.

● Willing to travel internationally, particularly across Europe, Latin America, and North America.

D u t i e s & R e s p o n s i b i l i t i e s

● Lead Discovery and Requirements Refinement workshops with customers, ensuring that the

requirements are well defined and exploring solution options that re-use existing platform

capabilities rather than one-off custom solutions.

● Carry out high-quality impact assessments and assessing the dependencies and impact on

downstream systems and operations processes.

● Communicate and articulate the customer requirements and your impact assessment to the

Product, Engineering, Quality Assurance, and Operations ensuring alignment, and successful

delivery outcomes.

● Monitor and report on delivery progress, risks, and dependencies across cross-functional

teams, proactively driving issue resolution to maintain delivery commitments.

● Analyze technical specifications of files, API’s and other message systems (e.g. ISO8583) to

identify impacts.

● Query and analyze merchant, transaction and product-rules data to identify impacts.

● Identify necessary changes to processes, procedures, and working practices to enable

successful delivery and achieve the planned benefits.

● Establish and maintain strong client relationships through regular communication, serving as

the primary point of escalation for client issues and concerns.

● Assist the Project Management team with planning the releases of changes and projects to

meet client SLA’s and launch dates.

● Lead and participate in client workshops and provide support services in both remote and on-

site environments.

● Maintain tickets with accurate and up-to-date status information.

● Performs any other duties that may be assigned from time to time.