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About the role
<p><span data-contrast="auto">Let’s be honest: families don’t remember the name of a scheduling system. They remember the person who made their week easier. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":0,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">At Gracent Pediatric Therapy, that person is the Family Child Advocate (FCA) — the calm in the chaos, the voice of reassurance, the behind-the-scenes orchestrator ensuring every child gets the care they deserve and every clinician walks into a day that runs smoothly. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":0,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">Here, FCAs are trusted partners to families, real-time problem solvers, and key players in providing the exceptional experience NSPT is known for. When a parent is overwhelmed, a child needs an urgent reschedule, or a clinic is juggling 30 moving pieces at once… <strong>you’re the one who turns stress into solutions. </strong></span><strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":0,"335559738":240,"335559739":240}"> </span></strong></p>
<p><span data-contrast="auto">This is a<strong> full-time, in-center position</strong> with a <strong>schedule of 8:00 AM – 4:30 PM</strong>. You will split your time between Southlake and Denton offices, along with being out in the community about 50% of your time. </span></p>
<h2><span data-contrast="none"><span data-ccp-parastyle="heading 2"><strong>Why This Role Matters</strong> </span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></h2>
<p><span data-contrast="auto">Every hour of therapy counts — for a child learning to eat independently, say their sibling’s name, or build the confidence they’ve never had before. You make those moments possible by keeping schedules full, communication clear, and families supported. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":0,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">Across our centers, our therapists, Clinical Directors, and families will tell you the same thing: “I don’t know what we’d do without our FCA.” </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":0,"335559738":240,"335559739":240}"> </span></p>
<h2><span data-contrast="none"><strong><span data-ccp-parastyle="heading 2"> </span></strong><span data-ccp-parastyle="heading 2"><strong>Who Thrives in This Role</strong> </span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></h2>
<ul>
<li><span data-contrast="auto">A natural helper who finds joy in making someone’s day smoother. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">A multitasker who can juggle 10 moving pieces without losing the warmth in their voice. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">A communicator who knows how to spin chaos into clarity. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">A schedules-and-systems thinker who loves finding the fastest path to a solution. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">A relationship-builder who wants families to feel seen, supported, and appreciated.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><span data-contrast="auto">If this sounds like you, we encourage you to apply! </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":0,"335559738":240,"335559739":240}"> </span></p>
<h2><span data-contrast="none"><strong><span data-ccp-parastyle="heading 2">What </span><span data-ccp-parastyle="heading 2">You’ll</span></strong><span data-ccp-parastyle="heading 2"><strong> Do</strong> </span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></h2>
<p data-start="2205" data-end="2239"><strong data-start="2205" data-end="2239">Family Experience & Operations</strong></p>
<ul data-start="2240" data-end="2550">
<li data-section-id="k7a62q" data-start="2240" data-end="2316">Be the go-to support for families (schedule changes, questions, updates)</li>
<li data-section-id="77lvm7" data-start="2317" data-end="2388">Turn cancellations into makeups and keep schedules running smoothly</li>
<li data-section-id="17sr6ax" data-start="2389" data-end="2435">Make real-time adjustments as things shift</li>
<li data-section-id="coq2n8" data-start="2436" data-end="2486">Partner with Clinical Directors and therapists</li>
<li data-section-id="1359b72" data-start="2487" data-end="2550">Keep the clinic organized, stocked, and running efficiently</li>
</ul>
<p data-start="2552" data-end="2581"><strong data-start="2552" data-end="2581">Marketing & Growth (≈50%)</strong></p>
<ul data-start="2582" data-end="2965">
<li data-section-id="iqe0r5" data-start="2582" data-end="2654">Support local outreach efforts (schools, events, community partners)</li>
<li data-section-id="9hu2ya" data-start="2655" data-end="2714">Help coordinate and host tours for prospective families</li>
<li data-section-id="1qeozy6" data-start="2715" data-end="2778">Assist with center events and family engagement initiatives</li>
<li data-section-id="16jmh28" data-start="2779" data-end="2849">Drive online reputation (reviews, testimonials, family follow-ups)</li>
<li data-section-id="z81o4k" data-start="2850" data-end="2918">Partner with leadership on simple, high-impact marketing efforts</li>
<li data-section-id="1yrp6ht" data-start="2919" data-end="2965">Be the face of the center in the community</li>
</ul>
<h2><span data-contrast="none"><strong><span data-ccp-parastyle="heading 2">Why </span><span data-ccp-parastyle="heading 2">You’ll</span></strong><span data-ccp-parastyle="heading 2"><strong> Love Working Here</strong> </span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></h2>
<p><span data-contrast="auto">You’re not just managing logistics — you’re shaping a family’s entire experience of therapy. You’ll join a supportive team, build real relationships with families, and play a vital part in helping kids access the care they need. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":0,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">If you’re looking for a role where every day is meaningful and every detail matters, we’d love to talk.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":0,"335559738":240,"335559739":240}"> </span></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Per hour</div><div class="pay-range"><span>$19</span><span class="divider">—</span><span>$22 USD</span></div></div></div>
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