Senior Client Manager

About us

A successful Senior Client Manager will always seek out the win-win situation for us and our clients, whilst always thinking commercially. You’ll use data to track the service we provide to clients and analyse it to spot trends and insights. You’ll continually improve how we deliver our services by regularly reviewing those trends and insights, and work with the team and Head of Client Management to make things even better for our clients.

Here's what you'll be doing:

As a Senior Client Manager you’ll be managing a set of our larger and more complex clients or maybe you might be dedicated to one large client.

A successful Senior Client Manager will always seek out the win-win situation for us and our clients, whilst always thinking commercially. You’ll use data to track the service we provide to clients and analyse it to spot trends and insights. You’ll continually improve how we deliver our services by regularly reviewing those trends and insights, and work with the team and Head of Client Management to make things even better for our clients.

Key skills and experience:

· Relationship management: externally with running our relationships with clients, and internally representing clients within our business.

· More than 5 years’ relationship management experience, including large or complex clients.

· Experience working in a customer-focussed role, preferably in a pensions, financial services or IT environment.

· Bachelor's degree in a relevant subject.

· Commercial awareness and able to balance commercial success with client success.

· Excellent communication skills – written & verbal, and great at translating complex information into simple and intuitive content.

Lets talk about what's in it for you...

· 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week

· Buying and Selling holiday (up to 1 week)

· Volunteer day

· 5% Employer contribution pension

· Life Assurance

· Private Medical Insurance

· Employee Assistance Programme (EAP)

· Health care cash plan

· Tusker – Electric Car Leasing scheme

Don’t meet every requirement?
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.