Client Onboarding Associate

<p><strong>Who we are&nbsp;</strong></p> <p>At Kitchen Park, our mission is centered on enhancing affordability, quality, and convenience for all. By repurposing underutilized properties into smart, fully equipped kitchens, we empower restaurateurs to thrive in the evolving food delivery landscape while delivering better experiences to customers and local communities.</p> <p>We offer customized kitchen spaces designed for modern chefs and restaurant owners looking to tap into or scale within the delivery market. Our facilities support the production of virtually all cuisine types and can be tailored in both layout and equipment to meet specific operational needs. As our partners grow, we grow with them—providing flexible solutions that support expansion at every stage.</p> <p>We’re looking for a Kitchen Onboarding Associate to join our Middle Eastern team and play a crucial role in ensuring the seamless onboarding and operational success of our restaurant partners. Join one of the fastest-growing FoodTech teams in the world and help us revolutionize the food industry! We're building the infrastructure for better food in every major city of the world, and Saudi Arabia is one of the fastest growing markets for us.<br><br></p> <p>&nbsp;</p> <p><strong>What you’ll do</strong></p> <ul> <li><strong>Kitchen Improvements</strong>: Identify opportunities for kitchen enhancements, source third-party vendors, coordinate approvals with licensees, and ensure kitchens are operationally ready for partner launch timelines.</li> <li><strong>Onboarding</strong>: Support restaurant partners in setting up their kitchens post-occupancy, including permit submittals, equipment buildout coordination, onboarding calls, and guidance on KitchenPark processes, payment cycles, and operational setup requirements.</li> <li><strong>Stakeholder Management</strong>: Work closely with internal teams (City GM, Facility Manager, Design, Construction, Operations, and Sales) and external contractors to ensure a smooth onboarding and operational setup experience for licensees.</li> <li><strong>Construction &amp; Operations</strong>: Oversee kitchen improvements, schedule installations, liaise with customers and internal stakeholders for light construction administration, and coordinate launch readiness to ensure partners can go live on time.</li> <li><strong>Permit Coordination</strong>: Assist with the submittal process to secure necessary operational permits and track all required onboarding and compliance documentation.</li> <li><strong>Financial Oversight</strong>: Manage cost approvals to support AP/AR functions, while tracking onboarding-related payments and ensuring timely follow-ups with partners.</li> <li><strong>Reporting &amp; Process Improvement</strong>: Work alongside the Kitchen Onboarding Manager to track regional projects, onboarding progress, operational readiness, and process improvement initiatives.</li> </ul> <p><br><br></p> <p><strong>What we are looking for&nbsp;</strong></p> <ul> <li>2-3+ years of relevant work experience, in hospitality, restaurant, or a related industry.</li> <li>Background in B2B onboarding or customer service, preferably within F&amp;B, hospitality, insurance, or non-financial services.</li> <li>Strong project management skills with experience handling multiple stakeholders.</li> <li>Comfortable working in a fast-paced, evolving environment.</li> </ul> <p><br><br></p> <p><strong>Why join us</strong></p> <ul> <li>Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.</li> <li>Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.&nbsp;</li> <li>Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.</li> </ul> <p><br><br></p> <p><strong>What else you need to know&nbsp;</strong></p> <p>This role is based in our Amman office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.&nbsp;</p> <p><br><br></p> <p><strong>Ready to join us as we serve those who serve others?&nbsp;</strong></p> <p><em>#LI-Onsite</em></p>