Lead Client Partner

Waracle are looking for a collaborative, strategic, and growth-oriented Lead Client Partner for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation.

We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations.

This is a Hybrid role, offering the flexibility to balance your professional and personal life, with 2 days a week spent connecting with colleagues in our Edinburgh or London office.

Role Overview

As a Lead Client Partner at Waracle, you will work closely with cross-functional teams to define and execute growth strategies that drive sustainable client and business growth. This is a highly commercial, hands-on role where success is measured by revenue outcomes. You will lead client engagements, develop strategic opportunities, contribute to pitches and proposals, and build trusted relationships with senior stakeholders who value your expertise and advice.

You will chair dedicated Client Service Groups across your accounts, bringing together delivery, technology and commercial leaders to ensure exceptional client outcomes and identify growth opportunities. As part of a high-performing demand team spanning client growth, new business and marketing, you will collaborate closely with colleagues, support capability development in commercial stewardship and business development, and help generate demand through networking, events, content and referrals.

Key Duties and Responsibilities

• Driving Collaborative Growth: Deliver organic growth within your accounts through exceptional service delivery, proactive demand generation, and compelling proposals.

• Leading Pitches & Proposals: Personally lead and co-create transformative pitches, while coaching and bringing the wider team along to elevate collective standards.

• Nurturing Executive Partnerships: Position yourself as a sought-after, trusted advisor to strategic C-suite client stakeholders.

• Team Stewardship: Chair and guide internal Client Service Groups (comprising Delivery, Technology, and Commercial leaders) to develop their skills in negotiation, commercial stewardship, and pitching.

• Commercial & Financial Care: Own accurate forecasting, margin optimizations, and risk management within your domain, while exploring innovative commercial models.

• Navigating Challenging Conversations: Serve as a supportive internal escalation point and expert advisor for complex client negotiations.

What you’ll bring to the role:

We welcome applications from individuals with a diverse range of backgrounds. If you meet the majority of the criteria below and share our values, we highly encourage you to apply:

• Proven Strategic Leadership: Experience operating successfully as a Client Partner (or equivalent role) within a technology consultancy or professional services environment.

• Relationship & Influence: An ability to build deep, authentic networks and positively influence stakeholders at the highest corporate levels.

• Commercial Mindset: Demonstrated success managing financial metrics, pipeline development, margin optimisation, and accurate forecasting.

• Strong Communication: Highly persuasive communication and presentation skills, with a track record of winning large-scale, transformative digital projects.

• The Right Attitude: Energy, integrity, conviction, and a passion for technology transformation. We value leaders who make ethical choices, show courage in decision-making, and support their teams through complex challenges.

Recruitment Process

1. Initial Chat: You’ll have a call with your dedicated Talent Acquisition Partner to talk about Waracle, your career goals, and the “important stuff” like salary and benefits.

2. Two-Stage Interview: You’ll be invited to showcase your skills and find out more about the role.

3. Supportive Onboarding: Your Talent Partner will guide you through the whole process right up to your first day.

Our Benefits

We believe in supporting our team, inside and outside of work. Here's a glimpse of what you can expect:

• Rest & Recharge: You'll receive 27 days of annual leave, plus 8 bank holidays, totaling 35 days of holiday to unwind and pursue your passions.

• Financial Future & Security: Plan for retirement with our company-matched 5% pension contribution. For added peace of mind, we also offer a Death in Service benefit, providing 2 x your annual salary for your loved ones.

• Health & Wellness: Our Medicash Health Cash Plans help cover everyday healthcare costs, complemented by an Employee Assistance Programme for confidential support, and Group Sickness Cover for peace of mind.

• Flexible Working: We champion hybrid working, providing a home office setup budget to ensure you're comfortable and productive wherever you are.

• Learning & Development: Invest in yourself with access to Udemy Business and a dedicated learning and development budget for continuous growth.

• Lifestyle Perks: Make the most of our Cycle to Work Scheme, and enjoy exclusive gym and retail discounts.

• Family First: Our enhanced parental leave policies include support for fertility journeys, recognising diverse family needs.

• Community & Connection: We foster a vibrant culture with regular fun meet-ups and lunch on us in the office once a month. You'll also have the opportunity to make a local impact through Spirit of Waracle, our initiative for getting involved in charitable causes locally, building strong team bonds and giving back.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.