Client Payments and Reconciliation Coordinator

Client Payments and Reconciliation Coordinator is accountable for executing client reconciliation & payment functions across the business and ensuring a compliant, accurate and continually improved service delivery with best practice and values at its core.

Responsible for

Reconciling allocated bank accounts within the required frequency (daily, weekly, monthly).

▪ Fully investigating, escalating and resolving any reconciling items to eliminate variations between systems and bank.

▪ Generating and distributing client and vendor reports as required.

▪ Maintaining a high level of accuracy, compliance & client focus in all internal and external interactions, providing end to end solutions and pursuing first contact resolution in all functions.

▪ Processing salary package payments, including the generation and processing of bank EFT and BPAY payment files.

▪ Maintaining in-depth knowledge of all client reconciliation & financial operations processes.

▪ Responding to incoming client and vendor queries relating to payments and reconciliations at level 1 support and escalating appropriately to Senior CPRC or People Leader.

Qualifications and experiences

Strong verbal and written communication skills.

• Strong time management and organisational skills

• Strong attention to detail

• Proven ability to work under pressure and manage a number of tasks simultaneously

• Good prioritisation skills

• Proven ability to develop and maintain cross functional relationships

• Completing finance and account reconciliations

• Working with large datasets

• Working in a fast-paced environment with critical deadlines