Client Relationship Specialist

<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Position Summary</strong></span></p> <p class="x_MsoNormal"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-olk-copy-source="MessageBody">Cardinal Point Wealth Management, ULC is a Canada-U.S. cross-border wealth management firm that specializes in providing personalized investment, tax, estate, transition, and financial planning solutions to affluent individuals and families. Clients seek a long-term relationship with a trusted wealth manager to simplify their financial lives and manage their investments effectively. </span>This is a full-time on-site role for a Client Relationship Specialist located in Montreal, Quebec, Canada. The Client Relationship Specialist will be responsible for ensuring customer satisfaction, providing customer support, effective communication, utilizing analytical skills, and delivering exceptional client service on a daily basis.</span></p> <p class="x_MsoNormal">&nbsp;</p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Primary Responsibilities:&nbsp;</strong></span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assist PMs with all administrative issues, including reviewing transfer-ins, servicing&nbsp;</span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">clients, and corresponding with clients and custodians</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Draft and execute Letters of Direction (LODs) as needed for client transactions and&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Follow up and assist with estates, including account documentation, rollovers, and&nbsp;</span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">deemed disposition.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Facilitate the onboarding process for new clients by preparing and organizing&nbsp;</span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">account opening documentation&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Process conversions from RRSP to RRIF for clients in accordance with regulatory&nbsp;</span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">requirements&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Cash management, ensuring liquidity for withdrawals and purchases&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Redeem/purchase money market securities&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Perform FX conversion</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Cash, assets and transaction reconciliation with custodian</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Handle client requests such as EFTs, cheques, wires, and bank transfers&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">RRSP/TFSA/RESP contributions, RRIF/LIF payments and/or modifications&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Reconcile accounts with custodian monthly and quarterly for SOX auditing&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Prepare material for tax reporting and liaise with clients' accountants&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Update clients' tax information with custodians, including FACTA and W-8BEN&nbsp;</span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">forms, to ensure compliance&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Provide backup support to other Administrators to maintain continuity of operations&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Work with the administrative team to foster teamwork and achieve timely output&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Analyze procedures and suggest improvements to optimize operational processes&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Help Implement quality controls and standard operating procedures for portfolio&nbsp;</span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">valuations, trading, settlement, and other operational activities&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Quarterly reports: filter client database through international terrorist and PEP data&nbsp;</span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">base; AML transaction verification: Broker commission analysis&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assist in assessing the suitability of investments and ensure guidelines in the&nbsp;</span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Investment Policy Statement are upheld&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assist in managing asset mix compliance, concentration reports, industry&nbsp;</span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">diversification, and margin accounts.&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">This is an exempt position. The annualized base pay range for this role is expected to be between $65,000-$75,000.00 CAD.&nbsp; Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.&nbsp; The base pay is just one component of the total compensation package for employees. &nbsp;Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance. Please note that the job title is subject to change based on the selected candidate’s experience and education.</span></p> <p>&nbsp;</p> <p>&nbsp;</p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">-------------------------------------------------------------------</span></p> <p>&nbsp;</p> <h3 data-section-id="19o3aj7" data-start="96" data-end="119"><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Résumé du poste</span></strong></h3> <p data-start="121" data-end="1078"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Cardinal Point Wealth Management, ULC est une firme de gestion de patrimoine transfrontalière Canada–États-Unis spécialisée dans la prestation de solutions personnalisées en matière d’investissement, de fiscalité, de planification successorale, de transition et de planification financière pour une clientèle aisée composée de particuliers et de familles. Les clients recherchent une relation à long terme avec un gestionnaire de patrimoine de confiance afin de simplifier leur situation financière et de gérer efficacement leurs investissements. Il s’agit d’un poste à temps plein, en présentiel, pour un(e) spécialiste des relations clients basé(e) à Montréal, Québec, Canada. Le ou la spécialiste des relations clients sera responsable d’assurer la satisfaction de la clientèle, de fournir un soutien aux clients, de communiquer efficacement, de mettre à profit ses compétences analytiques et d’offrir un service à la clientèle exceptionnel au quotidien.</span></p> <p data-start="121" data-end="1078">&nbsp;</p> <h3 data-section-id="c6zxs5" data-start="1085" data-end="1120"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong data-start="1089" data-end="1120">Responsabilités principales</strong></span></h3> <ul data-start="1122" data-end="3837"> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="1w89g0" data-start="1122" data-end="1339"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assister les gestionnaires de portefeuille (PM) dans toutes les tâches administratives, y compris l’examen des transferts entrants, le service aux clients et les communications avec les clients et les dépositaires</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="ydqcnb" data-start="1340" data-end="1441"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Rédiger et exécuter des lettres d’instructions (LODs) au besoin pour les transactions des clients</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="11pkgg" data-start="1442" data-end="1606"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Effectuer le suivi et apporter un soutien dans le traitement des successions, incluant la documentation des comptes, les roulements et les dispositions réputées</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="1cxcoeo" data-start="1607" data-end="1738"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Faciliter le processus d’intégration des nouveaux clients en préparant et en organisant la documentation d’ouverture de comptes</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="koatg8" data-start="1739" data-end="1824"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Traiter les conversions de REER en FERR conformément aux exigences réglementaires</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="1w5tpxb" data-start="1825" data-end="1923"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Gérer les liquidités afin d’assurer la disponibilité des fonds pour les retraits et les achats</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="1mom765" data-start="1924" data-end="1988"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Effectuer l’achat et le rachat de titres du marché monétaire</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="7f2odd" data-start="1989" data-end="2034"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Effectuer des conversions de devises (FX)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="7sr3aj" data-start="2035" data-end="2135"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Effectuer le rapprochement des encaissements, des actifs et des transactions avec le dépositaire</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="1cy0tnn" data-start="2136" data-end="2283"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Traiter les demandes des clients telles que les transferts électroniques de fonds (TEF), les chèques, les virements et les transferts bancaires</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="jadrbd" data-start="2284" data-end="2377"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Gérer les cotisations REER/CELI/REEE ainsi que les paiements et modifications de FERR/FRV</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="bt7egi" data-start="2378" data-end="2510"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Effectuer les rapprochements de comptes avec le dépositaire sur une base mensuelle et trimestrielle dans le cadre des audits SOX</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="b69gq2" data-start="2511" data-end="2617"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Préparer la documentation pour les déclarations fiscales et collaborer avec les comptables des clients</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="6foqnk" data-start="2618" data-end="2770"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Mettre à jour les informations fiscales des clients auprès des dépositaires, y compris les formulaires FATCA et W-8BEN, afin d’assurer la conformité</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="12ex5ds" data-start="2771" data-end="2874"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Fournir un soutien de relève aux autres administrateurs afin d’assurer la continuité des opérations</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="1blv1es" data-start="2875" data-end="2985"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborer avec l’équipe administrative afin de favoriser le travail d’équipe et respecter les échéanciers</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="173xgu4" data-start="2986" data-end="3088"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Analyser les procédures et proposer des améliorations afin d’optimiser les processus opérationnels</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="csikjg" data-start="3089" data-end="3298"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Contribuer à la mise en place de contrôles de qualité et de procédures opérationnelles normalisées pour les évaluations de portefeuille, les transactions, les règlements et autres activités opérationnelles</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="1jdnuzq" data-start="3299" data-end="3538"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Produire des rapports trimestriels : filtrer la base de données clients à l’aide de bases de données internationales liées au terrorisme et aux PPE; effectuer la vérification des transactions AML; analyser les commissions des courtiers</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="17kjz1m" data-start="3539" data-end="3679"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Participer à l’évaluation de la pertinence des investissements et veiller au respect des lignes directrices de la politique de placement</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-section-id="xsls1c" data-start="3680" data-end="3837"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Aider à la gestion de la conformité de la répartition d’actifs, des rapports de concentration, de la diversification sectorielle et des comptes sur marge</span></li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <div class="flex flex-col text-sm pb-25"> <section class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])>*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:73251f51-058c-460c-bbe4-ad1433eb7c64-0" data-testid="conversation-turn-2" data-scroll-anchor="true" data-turn="assistant"> <div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn"> <div class="flex max-w-full flex-col gap-4 grow"> <div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" data-message-author-role="assistant" data-message-id="ba606318-75fc-450c-bbe5-0c46a8520977" data-message-model-slug="gpt-5-3-mini" data-turn-start-message="true"> <div class="flex w-full flex-col gap-1 empty:hidden"> <div class="markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling"> <p data-start="3598" data-end="4356" data-is-last-node="" data-is-only-node=""><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Il s’agit d’un poste exempt. La rémunération de base annualisée pour ce rôle est estimée entre 65 000 $ et 75 000 $ CAD. Le salaire de base réel peut varier selon divers facteurs, incluant notamment l’expérience, l’expertise du domaine, la localisation géographique du lieu de travail et les compétences du candidat. Le salaire de base constitue seulement une composante du régime global de rémunération. D’autres avantages peuvent inclure un boni annuel en espèces ainsi qu’un régime d’avantages sociaux complet comprenant, sans s’y limiter, l’assurance médicale, dentaire, vision, l’assurance vie et un régime de retraite 401(k). Veuillez noter que le titre du poste peut être modifié en fonction de l’expérience et de la formation du candidat sélectionné.</span></p> </div> </div> </div> </div> <div class="mt-3 w-full empty:hidden">&nbsp;</div> </div> </div> </section> </div> <p>&nbsp;</p> <p class="x_MsoNormal">&nbsp;</p> <p class="x_MsoNormal">&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p><span style="font-size: 12pt;">Cardinal Point is a Canadian-U.S. wealth management company created to service the sophisticated needs of high net-worth families. Our financial advisors operate under the fiduciary standard and understand that your wealth, family, interests and values are all interconnected. We are dedicated to providing investment management, financial, estate and tax planning solutions to residents of Canada and the U.S., Canadians moving to the U.S., Americans moving to Canada and Canadian and U.S. expats living abroad. Cardinal Point is part of Focus Financial Partners, a leading financial services firm comprised of wealth management, family office, and business management services. For more about Cardinal Point, visit: <a href="https://protect.checkpoint.com/v2/r01/___https:/cardinalpointwealth.com/___.YzJ1OmZvY3VzcGFydG5lcnM6YzpvOjI3NWU5OTlmY2IwZGUxM2YwMWUzZDc0ZTU1NzNjOTc2Ojc6OWYxNjoxYTMyMjZiM2ExOWUyYWQ0OTNkNzY5ZGFmOGUyZjBkYWE4ODYwNDI5ZjI5ZDI5NDJkNTExZTFhZGQ0M2YwMzcyOmg6VDpG">https://cardinalpointwealth.com/</a> or follow the company on <a href="https://protect.checkpoint.com/v2/r01/___https:/www.linkedin.com/company/cardinal-point-wealth-management/posts/?feedView=all___.YzJ1OmZvY3VzcGFydG5lcnM6YzpvOjI3NWU5OTlmY2IwZGUxM2YwMWUzZDc0ZTU1NzNjOTc2Ojc6NzYzNzo0NDg3MzU3NGE3MDE4OGQ5MGIzMTM0NDQyNDVhMjViMDA5MTkwYmQxZjhiNTliNWIyZTA5NTZhMWE1ZmMyOTBhOmg6VDpG">LinkedIn</a>.</span></p> <p><span style="font-size: 12pt;">Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.&nbsp;</span></p> <p><span style="font-size: 12pt;">Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:careers@focuspartners.com">careers@focuspartners.com</a>.</span></p> <p><span style="font-size: 8pt;"><strong><em>The following language is for US based roles only</em></strong></span></p> <p><span style="font-size: 8pt;"><strong>For California Applicants:&nbsp;</strong>Information on your California privacy rights can be found<strong> <a href="https://focus-financial.files.svdcdn.com/production/documents/Privacy-Notice-Personnel-Supplement-for-CA-residents-Jan-1-2025-Final-Clean.pdf?dm=1740065249">here</a></strong></span></p> <p><span style="font-size: 8pt;"><strong>For Indiana Applicants: </strong>It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.</span></p> <p><span style="font-size: 8pt;"><strong>For Maryland Applicants: </strong>I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST.&nbsp; AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.&nbsp;</span></p> <p><span style="font-size: 8pt;"><strong>For Massachusetts Applicants:</strong> It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.&nbsp; An employer who violates this shall be subject to criminal penalties and civil liability.&nbsp;</span></p> <p><span style="font-size: 8pt;"><strong>For Montana Applicants: </strong>If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.<strong>&nbsp;</strong></span></p> <p><span style="font-size: 8pt;"><strong>For Rhode Island Applicants:</strong> Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation.&nbsp; The Company complies fully with the Americans with Disabilities Act.</span></p> <p>&nbsp;</p></div>