Client Retentions Manager

<p></p> <h1>Client Retentions Manager</h1> <p class="isSelectedEnd">📍 Old Trafford, Manchester<br>💰 £35,000 basic salary + uncapped commission (£62,000+ OTE)<br>🕒 North American shift pattern | 4 or 4.5-day working week options available | 1 day remote working per week</p> <h2>About PHMG</h2> <p class="isSelectedEnd">PHMG is the world's leading audio branding agency, helping businesses create stronger customer experiences through sound. Since launching in Manchester in 1998, we've grown into a global organisation serving nearly 40,000 clients across more than 50 countries.</p> <p class="isSelectedEnd">Our client portfolio spans internationally recognised brands including Coca-Cola, Samsung, Adidas and Audi, as well as thousands of growing businesses worldwide. Through a combination of creativity, technology and commercial expertise, we help organisations transform how they communicate with their customers.</p> <p class="isSelectedEnd">In 2025, PHMG became employee owned, marking an exciting milestone in our journey. This means our people have a direct stake in our future success, reinforcing our commitment to innovation, collaboration and long-term growth.</p> <p class="isSelectedEnd">With over 800 colleagues across six international locations and a King's Award for Enterprise recognising our achievements in innovation and growth, there has never been a better time to join PHMG.</p> <h2>The Opportunity</h2> <p class="isSelectedEnd">We're looking for a commercially minded <strong>Client Retentions Manager</strong> to join our North American division and play a key role in protecting and developing our existing client relationships.</p> <p class="isSelectedEnd">This is not a traditional customer service position. You'll take ownership of a portfolio of business clients, building strong relationships, understanding their objectives and identifying opportunities to retain, renew and expand their services with PHMG.</p> <p class="isSelectedEnd">Success in this role comes from balancing exceptional relationship management with strong commercial awareness. You'll act as a trusted advisor to clients while confidently navigating conversations around contract renewals, service enhancements and long-term partnerships.</p> <p class="isSelectedEnd">If you're a natural communicator who enjoys problem-solving, influencing decisions and delivering positive client outcomes, we'd love to hear from you.</p> <h2>Key Responsibilities</h2> <ul data-spread="false"> <li>Manage and retain a portfolio of B2B clients across the North American market</li> <li>Build lasting relationships through regular client engagement and consultation</li> <li>Identify opportunities to increase client value through additional products and services</li> <li>Handle retention conversations with confidence and professionalism</li> <li>Investigate and resolve client concerns, delivering positive outcomes for both the client and the business</li> <li>Develop an in-depth understanding of PHMG's product suite and service offering</li> <li>Collaborate closely with internal teams to ensure a seamless client experience</li> <li>Maintain accurate records and activity updates within CRM systems</li> <li>Consistently achieve and exceed retention and revenue objectives</li> </ul> <h2>What We're Looking For</h2> <ul data-spread="false"> <li>Previous experience in a B2B sales, account management, retention or customer success environment</li> <li>Strong relationship-building and negotiation skills</li> <li>Excellent verbal and written communication abilities</li> <li>Commercially driven with a customer-focused mindset</li> <li>Ability to manage multiple priorities in a fast-paced environment</li> <li>Confident handling challenging conversations and objection management</li> <li>Strong organisational skills and attention to detail</li> <li>A proactive approach to problem solving and client engagement</li> </ul> <h2>What's In It For You?</h2> <ul data-spread="false"> <li>Complimentary PureGym membership after three months</li> <li>23 days annual leave plus bank holidays, increasing with service</li> <li>Additional half-day leave for your birthday</li> <li>Enhanced maternity, paternity and adoption packages</li> <li>Two paid volunteering days each year</li> <li>Life insurance and critical illness cover</li> <li>Free breakfast and fresh fruit daily</li> <li>On-site barber and beauty services</li> <li>Car valeting service</li> <li>Employee Assistance Programme</li> <li>Ongoing training, development and progression opportunities</li> <li>Additional lifestyle and wellbeing benefits</li> </ul> <p class="isSelectedEnd">Join a global, employee-owned organisation where your success contributes directly to the future growth of the business.</p> <p>#LI-CL1</p> <p></p>