Client Service Coordinator

<h2>Ready to Build a Career With Purpose?</h2> <p>If you’re energised by helping people during difficult life moments and want to grow your career in a supportive, high‑performance environment, we’d love to hear from you.</p> <p><strong>Sydney CBD | $80k + Super + ESOP | 5 Days in Office | High‑Growth Social Impact Fintech</strong></p> <p>We’re partnering with a rapidly scaling, purpose‑driven fintech company. They’re growing fast, backed by strong demand, and building a team that will shape the future of their client experience function. This is more than a job, it’s a <strong>career opportunity</strong> for someone who wants to grow, be developed, and play a meaningful role in a high‑performing, values‑led environment.</p> <h2>Your new company</h2> <ul> <li> <p>Join a <strong>fast‑growing fintech</strong> where client experience is a core pillar of the business</p> </li> <li> <p>Build capability across <strong>complex client support, risk awareness, and high‑stakes communication</strong></p> </li> <li> <p>Work closely with <strong>legal, credit, operations, and product teams</strong></p> </li> <li> <p>Be part of a company that invests heavily in <strong>training, coaching, and internal progression</strong></p> </li> <li> <p>Step into a role with <strong>clear pathways</strong> into specialist, senior, or leadership positions as the team scales</p> </li> </ul> <p>If you’re early in your career or looking to pivot into meaningful, people‑focused work with long‑term growth, this is a standout opportunity.</p> <h2>About the Role</h2> <p>As a <strong>Client Service Coordinator</strong>, you’ll be the trusted voice guiding clients and partner organisations through important, often emotional moments. You’ll provide clarity, reassurance, and practical support, ensuring clients feel informed and confident at every step.</p> <p>This is a <strong>high‑engagement, phone‑based role (around 80%)</strong> where you’ll build strong communication skills, resilience, and professional maturity.</p> <ul> <li> <p>Supporting clients and partners via phone and email</p> </li> <li> <p>Handling inbound &amp; outbound calls with warmth and professionalism</p> </li> <li> <p>Guiding clients through documentation, next steps, and key milestones</p> </li> <li> <p>Following up proactively to keep matters moving</p> </li> <li> <p>Working closely with internal legal, credit, and operations teams</p> </li> <li> <p>Managing competing priorities in a fast‑paced environment</p> </li> <li> <p>Supporting vulnerable or distressed clients with empathy and care</p> </li> </ul> <h2>Who You Are</h2> <ul> <li> <p>Genuinely cares about people</p> </li> <li> <p>Communicates clearly and confidently</p> </li> <li> <p>Stays calm under pressure</p> </li> <li> <p>Is emotionally resilient and mature</p> </li> <li> <p>Thrives in a fast‑paced, structured start up environment</p> </li> <li> <p>Is organised, detail‑focused, and proactive</p> </li> <li> <p>Loves learning and is open to coaching</p> </li> <li> <p>Builds trust quickly with clients and colleagues</p> </li> <li> <p>Enjoys being part of a close‑knit, supportive team</p> </li> </ul> <p>Experience is flexible — what matters most is your <strong>attitude, communication, and care</strong>.</p> <h2>What’s On Offer</h2> <ul> <li> <p><strong>$80k base salary + Super</strong></p> </li> <li> <p><strong>Employee Share Options (ESOP)</strong></p> </li> <li> <p><strong>5 weeks annual leave</strong></p> </li> <li> <p><strong>Modern Sydney CBD office</strong> close to major transport</p> </li> <li> <p><strong>5 days in office</strong> (culture‑first environment)</p> </li> <li> <p><strong>Structured onboarding + ongoing coaching</strong></p> </li> <li> <p><strong>Supportive, values‑driven team culture</strong></p> </li> <li> <p><strong>High‑growth environment</strong> with opportunities to step into specialist or senior roles</p> </li> <li> <p><strong>Purpose‑driven work</strong> where every conversation genuinely matters</p> </li> </ul>