Client Service Associate (Mail and Office)

<p data-start="117" data-end="212"><strong data-start="117" data-end="132">Reports To:</strong> Client Services Supervisor, Client Services Manager, or equivalent leadership</p> <p data-start="117" data-end="212"><strong data-start="335" data-end="348">Schedule:</strong> Monday–Friday | 8:00 AM – 5:00 PM</p> <h3 data-section-id="1npaymr" data-start="251" data-end="307">Keep Operations Running Smoothly Behind the Scenes</h3> <p data-start="308" data-end="542">If you’re hands-on, organized, and thrive in a fast-paced environment, this role is for you. As a <strong data-start="406" data-end="435">Client Services Associate</strong>, you’ll support daily office operations through mail handling, print services, and workplace coordination.</p> <p data-start="544" data-end="699">From managing deliveries to maintaining essential supplies, your work ensures the office runs efficiently and teams have what they need to stay productive.</p> <h3 data-section-id="1qmwure" data-start="706" data-end="733">Why This Role Matters</h3> <p data-start="734" data-end="959">This role plays a key part in maintaining the flow of daily operations. By ensuring accurate mail distribution, timely processing of requests, and well-managed workspaces, you help create a reliable and efficient environment.</p> <h3 data-section-id="xti9y5" data-start="966" data-end="986">What You’ll Do</h3> <p data-start="988" data-end="1020"><em>Mail &amp; Shipping Operations</em></p> <ul data-start="1021" data-end="1315"> <li data-section-id="1c86al1" data-start="1021" data-end="1085">Receive, sort, and distribute <strong data-start="1053" data-end="1082">inbound mail and packages</strong>.</li> <li data-section-id="hif96i" data-start="1086" data-end="1156">Process <strong data-start="1096" data-end="1118">outgoing shipments</strong> using postage and shipping systems.</li> <li data-section-id="143cmfb" data-start="1157" data-end="1254">Track deliveries and maintain accurate records using <strong data-start="1212" data-end="1251">scanning tools and tracking systems</strong>.</li> <li data-section-id="17whbrn" data-start="1255" data-end="1315">Respond to inquiries related to mail and package status.</li> </ul> <p data-start="1317" data-end="1345"><em>Print &amp; Office Support</em></p> <ul data-start="1346" data-end="1488"> <li data-section-id="vqfi3" data-start="1346" data-end="1396">Fulfill <strong data-start="1356" data-end="1393">basic print and document requests</strong>.</li> <li data-section-id="16u5m3v" data-start="1397" data-end="1488">Provide light support for <strong data-start="1425" data-end="1445">copier equipment</strong>, including toner replacement and upkeep.</li> </ul> <p data-start="1490" data-end="1525"><em>Workplace &amp; Inventory Support</em></p> <ul data-start="1526" data-end="1664"> <li data-section-id="1jrrq8r" data-start="1526" data-end="1601">Monitor and replenish <strong data-start="1550" data-end="1598">paper and office supplies in copy/mail areas</strong>.</li> <li data-section-id="9ux6au" data-start="1602" data-end="1664">Maintain <strong data-start="1613" data-end="1661">clean, organized mailrooms and service areas</strong>.</li> <li data-section-id="9ux6au" data-start="1602" data-end="1664">Assist with <strong>meeting room setups, office moves, and workplace support</strong> tasks as needed</li> </ul> <p data-start="1666" data-end="1691"><em>Operational Support</em></p> <ul data-start="1692" data-end="1956"> <li data-section-id="1rl5f01" data-start="1692" data-end="1765">Communicate with employees regarding deliveries and service requests.</li> <li data-section-id="w0x5ld" data-start="1766" data-end="1849">Crosstrain across mailroom functions and support additional operational needs.</li> <li data-section-id="2cazy" data-start="1850" data-end="1910">Follow all <strong data-start="1863" data-end="1907">safety, security, and company procedures</strong>.</li> <li data-section-id="13p5toe" data-start="1911" data-end="1956">Assist with additional tasks as assigned.</li> </ul> <h3 data-section-id="3f2vz" data-start="1963" data-end="1983">What You Bring</h3> <ul data-start="1985" data-end="2295"> <li data-section-id="1pxw6vf" data-start="1985" data-end="2041">Strong communication and customer service skills</li> <li data-section-id="dfgc8g" data-start="2042" data-end="2098">Ability to work independently and stay organized</li> <li data-section-id="lz1fw1" data-start="2099" data-end="2164">Familiarity with <strong data-start="2118" data-end="2162">shipping/receiving processes (preferred)</strong></li> <li data-section-id="1fc27gz" data-start="2165" data-end="2228">Comfort using <strong data-start="2181" data-end="2226">basic office systems and Microsoft Office</strong></li> <li data-section-id="1d54l57" data-start="2229" data-end="2295">Hands-on, reliable, and adaptable in a<strong> </strong>dynamic environment</li> </ul> <h3 data-section-id="1qhx44" data-start="2302" data-end="2322">Qualifications</h3> <ul data-start="2324" data-end="2637"> <li data-section-id="fd3zug" data-start="2324" data-end="2374">High school diploma or equivalent required</li> <li data-section-id="124zz2k" data-start="2375" data-end="2424">2+ years of relevant experience preferred</li> <li data-section-id="jah0yh" data-start="2425" data-end="2502">Experience with handheld scanners, pallet jacks, or carts (preferred)</li> <li data-section-id="wuv4fp" data-start="2503" data-end="2572">Ability to work assigned hours, including occasional overtime</li> </ul> <h3 data-section-id="rf556n" data-start="2644" data-end="2671">Physical Requirements</h3> <ul data-start="2673" data-end="2963"> <li data-section-id="1l95tig" data-start="2673" data-end="2764">Ability to<strong> </strong>lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts)</li> <li data-section-id="lr41dz" data-start="2765" data-end="2830">Ability to stand, walk, bend, and move throughout the day</li> <li data-section-id="1y38p5a" data-start="2831" data-end="2894">Comfortable working in varying environmental conditions</li> <li data-section-id="1dqin5p" data-start="2895" data-end="2963">Ability to perform manual tasks and operate office equipment</li> </ul> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 12px;"><em>Compensation:&nbsp;<br>The expected compensation is an&nbsp;estimate, and the final offer will depend on skills, experience, and other job-related factors.</em></span></p> <p><span style="font-size: 12px;"><em>Use of Artificial Intelligence (AI):<br>No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.</em></span></p> <p><span style="font-size: 12px;"><em>Vacancy Status:<br>This posting is for an existing vacancy.</em></span></p></div><div class="title">Pay Range</div><div class="pay-range"><span>$20</span><span class="divider">&mdash;</span><span>$22 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif;"><strong>WHAT WE OFFER</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Career Growth: </strong>An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Learning &amp; Development:</strong> At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>We Recognize Talent:</strong> We offer a variety of recognition programs for all levels of employees!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Benefit Offerings:&nbsp;</strong>Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.</span> <ul> <li style="font-family: helvetica, arial, sans-serif;">Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li> </ul> </li> </ul> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><span class="ignore-global-css">About SPS</span></strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">SPS</strong> is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. I</span><span class="ignore-global-css">n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. </span><span class="ignore-global-css"><strong>SPS</strong> is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css">At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css"><strong>SPS provides equal employment opportunities (EEO) to all employees</strong> and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><em>Colorado only:</em><strong> </strong>We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.&nbsp;</strong></span></span><span class="ignore-global-css"><span data-teams="true"><strong>SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.</strong></span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>SPS offers reasonable accommodations</strong> in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.</span></span></p> <p class="ignore-global-css"><strong><span class="ignore-global-css"><span class="ignore-global-css">To view our privacy policy, click on the link below:&nbsp;</span></span></strong><a href="https://www.spsglobal.com/en/data-privacy-other" target="_blank">Data Privacy Statement</a></p> <p><strong>Acknowledgement Section: </strong>By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.</p> <p>&nbsp;</p></div>