Client Service Representative

<div class="content-intro"><p></p> <h3>Company Overview</h3> <p>Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.</p> <p>IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.</p> <p>Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.</p> <p></p></div><p style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">As a liaison to Interactive Brokers’ retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR’s clients, including retail clients, financial advisors, hedge fund operators and other broker-dealers. We aim to build and maintain long-term client relationships, provide access to desired markets, and increase client retention as we expand our product and service offerings.</span></p> <h3 style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</h3> <h3 style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Responsibilities<br><br></span></h3> <p style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.<br><br></span></p> <p style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">The core competencies we seek include:&nbsp;<br><br></span></p> <ul style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">The ability to identify, analyze, and escalate complex issues.</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Excellent troubleshooting and problem-resolution skills;</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Assuming responsibility for identifying client needs while providing a high-value experience.</span></li> </ul> <h3 style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br>Requirements<br><br></span></h3> <ul style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">University degree (Bachelors);</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Native in Japanese and business level English oral and written;</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Excellent analytical skills;</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Good understanding of financial markets;</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><span data-teams="true">Hands-on experience across multi asset classes including equity, derivative, futures &amp; options etc.</span></span></li> </ul> <h3 style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br>Company Benefits &amp; Perks<br><br></span></h3> <ul style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Competitive Salary, annual performance-based bonus and stock grant</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Social Security / Insurance Benefits</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Competitive package of Annual Leave</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Daily lunch is ordered in-house with a fully stocked kitchen</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Modern offices with great access to metro</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Great work-life balance</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Unique opportunity to gain exposure to global financial products, markets and clientele</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Opportunities for career progression and job scope expansion in a global company with a growing local presence</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Hybrid work arrangement role permitting</span></li> </ul> <p style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">&nbsp;</span></p>