Hybrid Client Service Representative / Veterinary Assistant

Some of the responsibilities you will own in this role:

• Greet clients and patients warmly, in person and by phone
• Schedule appointments, check patients in and out, and manage the daily calendar
• Answer multi-line phones, route calls appropriately, and handle client inquiries
• Process payments, invoices, and medical records accurately
• Communicate effectively with veterinarians, technicians, and support staff
• Maintain a clean, organized, and professional front desk area
• Handle sensitive situations with empathy, professionalism, and discretion
• Assist in the safe restraint of cats and dogs during examinations and procedures (training provided)
• Support the veterinary team with basic clinical tasks and patient flow as needed
• Help maintain a clean and organized treatment and exam space

Preferred Qualifications

• Previous experience as a veterinary assistant, veterinary receptionist, medical receptionist, or customer service professional preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast-paced environment
• Comfort working with animals of all sizes and temperaments
• Basic computer proficiency; experience with veterinary practice management software is a plus
• Flexible availability, including evenings, weekends, and holidays as needed

Benefits

• Competitive pay $18-20/hour
• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development