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- Employment
- Full-time
About the role
Position Overview
Key Responsibilities
- Lead, coach, and support the front desk/client care team in daily operations
- Oversee front desk scheduling to ensure adequate coverage and workflow efficiency
- Greet clients and patients while modeling exceptional customer service standards
- Manage high-volume phone lines and ensure prompt, professional communication
- Train team members to differentiate routine appointments from urgent/emergency cases
- Oversee appointment scheduling and calendar optimization
- Ensure accurate entry of client, patient, and financial data into practice management software
- Review and monitor invoice generation, payment processing, and financial accuracy
- Assist team in explaining invoices, treatment plans, and payment expectations to clients
- Oversee retrieval, filing, and maintenance of medical records
- Partner with veterinarians and technical staff to support smooth patient flow
- Monitor front desk KPIs, workflow bottlenecks, and client service standards
- Address client concerns professionally and escalate when appropriate
- Maintain cleanliness, organization, and professionalism of reception/lobby areas
- Assist with hiring, onboarding, training, and performance coaching for front desk team members
- Support practice leadership with administrative projects and reporting as needed
Skills Knowledge and Expertise
- Previous experience in veterinary reception, medical front office, or animal hospital administration required
- Prior leadership, supervisory, or management experience preferred
- Strong understanding of veterinary practice workflows and client service best practices
- Excellent communication, conflict resolution, and interpersonal skills
- Highly organized with strong multitasking abilities
- Experience with veterinary practice management software preferred
- Comfortable managing high-volume client interactions in a fast-paced environment
- Positive, proactive, and team-oriented leadership style
Benefits
- Paid time off
- Competitive pay $24-27/hour
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Paid days off for CE and robust CE allowance
- Training and career development
Join Our Team
Perks & benefits
- 401k
- Vision Insurance
- Dental Insurance
- Medical Insurance
- Paid Time Off
- Pension Matching
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