Client Service Supervisor

<h1><strong>Client Services Supervisor&nbsp;</strong></h1> <p>📍 New York, New York, United States<br>On-site</p> <p>SPS Global Solutions is seeking for a Client Services Supervisor – Print &amp; Mail Services is responsible for overseeing daily print and mailroom operations at Moody’s while ensuring service excellence, operational efficiency, and strong client partnership. This role provides hands-on operational leadership, supervises onsite staff, maintains production standards, and serves as the primary escalation point for print and mail-related services.</p> <hr> <h2><strong>What You'll Do:</strong></h2> <p><span style="text-decoration: underline;"><strong>Leadership &amp; Client Partnership</strong></span></p> <p style="padding-left: 40px;"><br>• Serve as the primary onsite lead for Print &amp; Mail Services operations.</p> <p style="padding-left: 40px;">• Act as the main point of contact for Moody’s stakeholders regarding services.</p> <p style="padding-left: 40px;">• Proactively engage clients to ensure a best-in-class customer experience.</p> <p style="padding-left: 40px;">• Address service escalations and implement corrective action.</p> <p style="padding-left: 40px;">• Participate in operational meetings and provide updates to leadership.</p> <p><span style="text-decoration: underline;"><strong>Operational Oversight</strong></span></p> <p style="padding-left: 40px;"><br>• Supervise and coordinate daily mailroom and print production activities.</p> <p style="padding-left: 40px;">• Oversee sorting, organizing, and distribution of incoming mail and packages.</p> <p style="padding-left: 40px;">• Ensure accurate logging and tracking of courier deliveries and outbound shipments.</p> <p style="padding-left: 40px;">• Monitor print queue, production timelines, and service level adherence.</p> <p style="padding-left: 40px;">• Ensure compliance with safety standards including lifting protocols (up to 50 lbs.).</p> <p><span style="text-decoration: underline;"><strong>Print Production &amp; Quality Control</strong></span></p> <p style="padding-left: 40px;"><br>• Review job orders to confirm specifications and production timelines.</p> <p style="padding-left: 40px;">• Ensure high-quality production of black-and-white and color print jobs.</p> <p style="padding-left: 40px;">• Oversee finishing services including mounting, trimming, laminating, and binding.</p> <p style="padding-left: 40px;">• Conduct quality control checks to maintain presentation standards.</p> <p style="padding-left: 40px;">• Identify process improvement opportunities to enhance efficiency.</p> <p><span style="text-decoration: underline;"><strong>Equipment Management &amp; Vendor Coordination</strong></span></p> <p style="padding-left: 40px;"><br>• Maintain print equipment in optimal working condition.</p> <p style="padding-left: 40px;">• Perform first-level troubleshooting and coordinate service calls.</p> <p style="padding-left: 40px;">• Serve as liaison with equipment vendors and service providers.</p> <p style="padding-left: 40px;">• Minimize downtime through proactive monitoring.</p> <p><span style="text-decoration: underline;"><strong>Inventory &amp; Administrative Management</strong></span></p> <p style="padding-left: 40px;"><br>• Manage paper and supply inventory levels.</p> <p style="padding-left: 40px;">• Monitor usage trends and forecast supply needs.</p> <p style="padding-left: 40px;">• Maintain accurate service logs and operational documentation.</p> <p style="padding-left: 40px;">• Ensure compliance with SPS reporting standards.</p> <p><span style="text-decoration: underline;"><strong>Financial &amp; Performance Accountability</strong></span></p> <p><br>• Support cost control initiatives and operational efficiency targets.</p> <p>• Monitor staffing levels and overtime to align with budget.</p> <p>• Track service metrics and KPIs (volume, turnaround time, quality).</p> <p>• Contribute to business reviews and performance reporting.</p> <hr> <h2><strong>What We're Looking For:</strong></h2> <p style="padding-left: 40px;"><br>• High school diploma or equivalent required; Associate’s degree preferred.</p> <p style="padding-left: 40px;">• 2–5 years of experience in print production, mailroom, or workplace services.</p> <p style="padding-left: 40px;">• Prior supervisory experience preferred.</p> <p style="padding-left: 40px;">• Proficiency in Microsoft Office Suite.</p> <p style="padding-left: 40px;">• Strong leadership and client-facing communication skills.</p> <p style="padding-left: 40px;">• Ability to lift up to 50 lbs.</p> <hr> <p><strong>Travel:</strong><br>None or negligible</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 12px;"><em>Compensation:&nbsp;<br>The expected compensation is an&nbsp;estimate, and the final offer will depend on skills, experience, and other job-related factors.</em></span></p> <p><span style="font-size: 12px;"><em>Use of Artificial Intelligence (AI):<br>No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.</em></span></p> <p><span style="font-size: 12px;"><em>Vacancy Status:<br>This posting is for an existing vacancy.</em></span></p></div><div class="title">Pay Range</div><div class="pay-range"><span>$93,000</span><span class="divider">&mdash;</span><span>$93,000 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>WHAT WE OFFER</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Career Growth: </strong>An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Learning &amp; Development:</strong> At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>We Recognize Talent:</strong> We offer a variety of recognition programs for all levels of employees!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Benefit Offerings:&nbsp;</strong>Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.</span> <ul> <li style="font-family: helvetica, arial, sans-serif;">Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li> </ul> </li> </ul> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">About SPS</strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">SPS</strong> is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. I</span><span class="ignore-global-css">n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. </span><span class="ignore-global-css"><strong>SPS</strong> is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.</span></p> <p class="ignore-global-css"><span class="ignore-global-css">At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong>SPS provides equal employment opportunities (EEO) to all employees</strong> and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><em>Colorado only:</em><strong> </strong>We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.</span></p> <p class="ignore-global-css">To ensure a fair and authentic interview process, <strong>applicants may not use AI tools or any other form of real-time assistance during interviews.</strong> SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.</p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>SPS offers reasonable accommodations</strong> in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.</span></span></p> <p class="ignore-global-css"><strong><span class="ignore-global-css">To view our privacy policy, click on the link below:&nbsp;</span></strong><a href="https://www.spsglobal.com/en/data-privacy-other" target="_blank">Data Privacy Statement</a></p> <p><strong>Acknowledgement Section: </strong>By submitting an application by hitting "Submit Application" you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect my chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.</p> <p>&nbsp;</p></div>