Client Services Associate

<p><strong>Job Title:</strong> <strong>Client Services Associate</strong></p> <p><strong>Reports To:</strong> The <strong>Client Services Associate</strong> will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.</p> <p>&nbsp;</p> <p><strong>Job Overview:</strong></p> <p>The <strong>Client Services Associate/Asset Management</strong> role includes receiving, sorting, and then classifying hardware assets, Receiving and inspecting incoming hardware assets, shipping and receiving products, Sort and classifying hardware based on predefined categories, Maintaining accurate records of all hardware assets, Ensuring proper storage and handling of hardware assets and supplies to support the onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.</p> <p>Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.</p> <p>&nbsp;</p> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li><span data-teams="true"><em>Accept and deliver orders, ensuring shipments are visually inspected for damage and reconciled with shipping documentation.</em></span></li> <li><span data-teams="true"><em>Tag assets and update asset data repositories accurately.</em></span></li> <li><span data-teams="true"><em>Maintain secure storage and proper organization of assets, ensuring a controlled environment.</em></span></li> <li><span data-teams="true"><em>Perform asset pickup and delivery on-site, maintaining an accurate inventory of assets and associated hardware.</em></span>.</li> <li><span data-teams="true"><em>Oversee and audit asset entries in the database to ensure proper tracking and compliance.</em></span></li> <li><span data-teams="true"><em>Submit monthly touch count reports to ensure up-to-date asset management.</em></span></li> <li><span data-teams="true"><em>Collaborate effectively with cross-functional teams to streamline operations and provide excellent customer service.</em></span></li> <li><span data-teams="true"><em>Adhere to company policies and procedures, including training on best practices and security measures.</em></span></li> <li><span data-teams="true"><em>Safely wipe data from desktops or laptops that are no longer in use or planned for disposal.</em></span></li> <li><span data-teams="true"><em>Provide direct customer service via phone, email, or in-person interactions.</em></span></li> <li><span data-teams="true"><em>Travel to assigned locations as required and perform duties outside regular business hours, including nights and weekends, with overtime compensation.</em></span></li> <li><span data-teams="true"><em>Ensure high levels of attention to detail, accuracy, and consistent follow-through in all tasks.</em></span></li> </ul> <p>&nbsp;</p> <p><strong>Competencies</strong>:</p> <ul> <li>Strong verbal and written communication skills.</li> <li>Excellent customer service skills.</li> <li>PC skills MS Office Suite experience.</li> <li>Ability to handle multiple tasks simultaneously.</li> <li>Good organizational skills.</li> <li>Working knowledge of MFD equipment.</li> <li>Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.</li> <li>Possesses ability to work independently and capable of completing projects.</li> <li>Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.</li> </ul> <p>&nbsp;</p> <p><strong>Qualifications and Education Requirements:</strong></p> <ul> <li>High School Diploma (or equivalent) required.</li> <li>1+ years prior work experience in warehouse, shipping and receiving preferred.</li> <li>Ability to work assigned work hours determined by manager.</li> <li>Excellent organizational and time management skills.</li> <li>Analytical abilities and aptitude in problem-solving.</li> <li>Superb written and verbal communication skills.</li> <li>Current knowledge or ability to learn computer-based systems required for functions of position.</li> <li>Required to maintain an overall professional appearance and attitude.</li> <li>Adhere to all policies and procedures required.</li> </ul> <p>&nbsp;</p> <p><strong>Physical Demands:</strong></p> <ul> <li>Approximately 50% of the time this position requires the below physical demands.</li> </ul> <ul> <ul> <li>Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.</li> <li>Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.</li> <li>Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).</li> <li>Ability to lift or move 40 lbs. or greater frequently.</li> </ul> </ul> <p>&nbsp;</p> <p><strong>Travel: None or Negligible</strong></p> <p>&nbsp;</p> <p><strong>Other Duties:</strong></p> <p>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif;"><strong>WHAT WE OFFER</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Career Growth: </strong>An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Learning &amp; Development:</strong> At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>We Recognize Talent:</strong> We offer a variety of recognition programs for all levels of employees!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Benefit Offerings:&nbsp;</strong>Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.</span> <ul> <li style="font-family: helvetica, arial, sans-serif;">Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li> </ul> </li> </ul> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><span class="ignore-global-css">About SPS</span></strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">SPS</strong> is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. I</span><span class="ignore-global-css">n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. </span><span class="ignore-global-css"><strong>SPS</strong> is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css">At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css"><strong>SPS provides equal employment opportunities (EEO) to all employees</strong> and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><em>Colorado only:</em><strong> </strong>We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.&nbsp;</strong></span></span><span class="ignore-global-css"><span data-teams="true"><strong>SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.</strong></span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>SPS offers reasonable accommodations</strong> in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.</span></span></p> <p class="ignore-global-css"><strong><span class="ignore-global-css"><span class="ignore-global-css">To view our privacy policy, click on the link below:&nbsp;</span></span></strong><a href="https://www.spsglobal.com/en/data-privacy-other" target="_blank">Data Privacy Statement</a></p> <p><strong>Acknowledgement Section: </strong>By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.</p> <p>&nbsp;</p></div>