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Client Services Consultant
Leap Tools
CanadaRemote1mo ago
- Employment
- Full-time
About the role
- Develop a strong working knowledge of QFloors software products and support tools.
- Handle incoming customer phone calls, assess the nature of the issue, and assist or transfer to the appropriate department as needed.
- Review and assign incoming emails and support tickets to the correct internal teams to ensure timely responses.
- Assist customers by answering questions about QFloors features, functionality, and best practices.
- Troubleshoot software-related issues and walk customers through solutions.
- Complete supervisor-assigned tickets and tasks, which may involve research, documentation, testing, or special projects.
- Accurately document all customer interactions in the support system.
- Contribute to internal knowledge base and documentation efforts.
- Stay up to date on product changes and enhancements.
- Collaborate with team members to improve support processes and the overall customer experience.
- Excellent customer service skills with clear and professional verbal and written communication.
- Ability to manage a high-volume call and email queue with a calm, helpful demeanor.
- Strong writing and documentation skills with proper grammar and spelling.
- General computer literacy and proficiency in Microsoft Windows and Google Workspace.
- Quick learner with the ability to adapt to evolving procedures and apply new knowledge independently.
- Self-motivated, proactive, and dependable when working without direct supervision.
- Eagerness to learn and grow within the company.
- Prior experience in a customer support or client services role is a plus.
- Bookkeeping or accounting knowledge and/or experience is strongly preferred.
- Familiarity with the flooring industry or ERP software is helpful but not required.
- Work anywhere in the world for up to 3 months!
- We value families by offering a parental leave program
- We offer a work-from-home stipend
- Your birthday (and our company's birthday) is a day off!
Perks & benefits
- Home Office Budget
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