Client Services Associate (Mail and Print)

<p data-start="230" data-end="325"><strong data-start="230" data-end="245">Reports To:</strong> Client Services Supervisor, Client Services Manager, or equivalent leadership</p> <p><strong>Typical Work Schedule:</strong> Mondays to Fridays, 8:00AM to 4:30PM</p> <h2 data-section-id="uv3mu1" data-start="159" data-end="204">Keep Operations Moving Behind the Scenes</h2> <p data-start="355" data-end="628">If you’re organized, detail-oriented, and enjoy hands-on work, this role is for you. As a&nbsp;<strong data-start="445" data-end="489">Client Services Associate (Mail &amp; Print)</strong>, you’ll support essential workplace functions—from document production to mail processing—ensuring operations run efficiently and on time.</p> <hr data-start="630" data-end="633"> <h2 data-section-id="uv3mu1" data-start="159" data-end="204">Why This Role Matters</h2> <p data-start="663" data-end="881">This role supports the smooth flow of daily operations. By ensuring accurate document handling, timely mail distribution, and well-maintained supplies and equipment, you help create an efficient and reliable workplace.</p> <hr data-start="883" data-end="886"> <h2 data-section-id="uv3mu1" data-start="159" data-end="204">What You'll Do</h2> <p data-start="910" data-end="937"><em>Print &amp; Mail Services</em></p> <ul data-start="938" data-end="1185"> <li data-section-id="15su9d5" data-start="938" data-end="1005">Process <strong data-start="948" data-end="988">print, binding, and kitting requests</strong> with accuracy.</li> <li data-section-id="iu6dh0" data-start="1006" data-end="1089">Prepare and manage <strong data-start="1027" data-end="1086">outgoing mail, shipping requests, and accountable items</strong>.</li> <li data-section-id="8bw2m6" data-start="1090" data-end="1185">Handle <strong data-start="1099" data-end="1144">time-sensitive and confidential materials</strong> in accordance with security protocols.</li> </ul> <p data-start="1187" data-end="1222"><em>Equipment &amp; Technical Support</em></p> <ul data-start="1223" data-end="1475"> <li data-section-id="8dtexx" data-start="1223" data-end="1286">Ensure <strong data-start="1232" data-end="1283">copy/print equipment is operational and stocked</strong>.</li> <li data-section-id="cm15r6" data-start="1287" data-end="1358">Perform basic maintenance such as <strong data-start="1323" data-end="1355">replenishing paper and toner</strong>.</li> <li data-section-id="1ovel0a" data-start="1359" data-end="1475">Use <strong data-start="1365" data-end="1420">Microsoft Office (Word, Excel, PowerPoint, Outlook)</strong> and internal systems for tracking and communication.</li> </ul> <p data-start="1477" data-end="1512"><em>Inventory &amp; Workplace Support</em></p> <ul data-start="1513" data-end="1625"> <li data-section-id="1q8i67q" data-start="1513" data-end="1575">Manage and maintain <strong data-start="1535" data-end="1572">office and print supply inventory</strong>.</li> <li data-section-id="l007kx" data-start="1576" data-end="1625">Maintain a <strong data-start="1589" data-end="1622">clean and organized work area</strong>.</li> </ul> <p data-start="1627" data-end="1652"><em>Operational Support</em></p> <ul data-start="1653" data-end="1884"> <li data-section-id="1yb35hn" data-start="1653" data-end="1715">Respond to requests and communications in a timely manner.</li> <li data-section-id="mmnkqc" data-start="1716" data-end="1767">Track <strong data-start="1724" data-end="1764">daily production metrics and volumes</strong>.</li> <li data-section-id="krhmoj" data-start="1768" data-end="1818">Perform <strong data-start="1778" data-end="1796">quality checks</strong> to ensure accuracy.</li> <li data-section-id="lwsjpx" data-start="1819" data-end="1884">Support additional tasks as needed based on business demands.</li> </ul> <hr data-start="1886" data-end="1889"> <h2 data-section-id="uv3mu1" data-start="159" data-end="204">What You Bring</h2> <ul data-start="1913" data-end="2275"> <li data-section-id="1pxw6vf" data-start="1913" data-end="1969">Strong communication and customer service skills</li> <li data-section-id="s9p0p9" data-start="1970" data-end="2029">Ability to stay organized and manage multiple tasks</li> <li data-section-id="1vigido" data-start="2030" data-end="2089">Comfortable working independently and within a team</li> <li data-section-id="15zq9jj" data-start="2090" data-end="2149">Proficiency in <strong data-start="2107" data-end="2147">Microsoft Office (Outlook preferred)</strong></li> <li data-section-id="8zz1b0" data-start="2150" data-end="2211">Familiarity with <strong data-start="2169" data-end="2209">print or mail operations (preferred)</strong></li> <li data-section-id="1oh9ytr" data-start="2212" data-end="2275">Ability to <strong data-start="2225" data-end="2273">handle sensitive information with discretion</strong></li> </ul> <hr data-start="2277" data-end="2280"> <h2 data-section-id="uv3mu1" data-start="159" data-end="204">Qualifications</h2> <ul data-start="2304" data-end="2543"> <li data-section-id="er84d6" data-start="2304" data-end="2359"><strong data-start="2306" data-end="2357">Minimum 6 months of related experience required</strong></li> <li data-section-id="16oy4vd" data-start="2360" data-end="2438">Previous experience in <strong data-start="2385" data-end="2436">print, mail, or similar support roles preferred</strong></li> <li data-section-id="egl8d2" data-start="2439" data-end="2499">Ability to <strong data-start="2452" data-end="2497">pass client-specific background screening</strong></li> <li data-section-id="qtdk74" data-start="2500" data-end="2543">Reliable attendance and professionalism</li> </ul> <hr data-start="2545" data-end="2548"> <h2 data-section-id="uv3mu1" data-start="159" data-end="204">Physical Requirements</h2> <ul data-start="2579" data-end="2682"> <li data-section-id="eh7b53" data-start="2579" data-end="2624">Ability to <strong data-start="2592" data-end="2622">lift or move up to 55 lbs.</strong></li> <li data-section-id="2j6j2t" data-start="2625" data-end="2682">Ability to <strong data-start="2638" data-end="2682">stand, sit, or walk for extended periods</strong></li> </ul><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif;"><strong>WHAT WE OFFER</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Career Growth: </strong>An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Learning &amp; Development:</strong> At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>We Recognize Talent:</strong> We offer a variety of recognition programs for all levels of employees!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Benefit Offerings:&nbsp;</strong>Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.</span> <ul> <li style="font-family: helvetica, arial, sans-serif;">Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li> </ul> </li> </ul> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><span class="ignore-global-css">About SPS</span></strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">SPS</strong> is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. I</span><span class="ignore-global-css">n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. </span><span class="ignore-global-css"><strong>SPS</strong> is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css">At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css"><strong>SPS provides equal employment opportunities (EEO) to all employees</strong> and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><em>Colorado only:</em><strong> </strong>We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.&nbsp;</strong></span></span><span class="ignore-global-css"><span data-teams="true"><strong>SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.</strong></span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>SPS offers reasonable accommodations</strong> in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.</span></span></p> <p class="ignore-global-css"><strong><span class="ignore-global-css"><span class="ignore-global-css">To view our privacy policy, click on the link below:&nbsp;</span></span></strong><a href="https://www.spsglobal.com/en/data-privacy-other" target="_blank">Data Privacy Statement</a></p> <p><strong>Acknowledgement Section: </strong>By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.</p> <p>&nbsp;</p></div>