Client Services Representative (Team Lead)

About the role

The Client Services Representative will assist customers with questions, and concerns, and educate them on the client’s products and services. The successful person in this role will encourage a direct and positive relationship with customers. Job Responsibilities Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner; Resolve client cases for the client services team; Educate clients on searches, forms needed for searches, and the adverse action process; …

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