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- Permanent
About the role
What that means day to day
- Set clear objectives, KPIs, and performance standards aligned to business goals across both business units.
- Ensure workload is effectively prioritised across the team to support Account Managers and client needs.
- Foster a collaborative, high-performance culture with a focus on quality, accountability, and continuous improvement.
- Oversee delivery of best-in-class support to Account Managers, ensuring high-quality client insight, reporting, and operational support.
- Ensure the production of enhanced client reporting, identifying trends, risks, and commercial growth opportunities.
- Support strategic account planning through data analysis and performance insights.
- Maintain strong awareness of client needs and ensure the team contributes to building long-term client relationships.
What you’ll need to be successful
What you'll get in return
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
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