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- Full-time
- Seniority
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About the role
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
Purpose — What You’ll Do
- Supporting executive business reviews (EBRs) and client check-ins through scheduling, preparation, data analysis, and follow-up
- Monitoring client health trends and surfacing risks or opportunities using dashboards and reports
- Helping drive resolution for client issues, disputes, and escalations across teams
- Supporting onboarding, renewals, invoicing, and client communications using Endsight best practices
- Collaborating with Finance, Professional Services, Support, and Sales to ensure a cohesive client experience
- For experienced CSAs, managing a small portfolio of clients to ensure they realize value from Endsight’s solutions
Who Thrives Here
- Take pride in helping clients and teammates succeed
- Enjoy organizing information, managing follow-through, and improving processes
- Communicate clearly, calmly, and professionally—especially when stakes are high
- Are comfortable working with data, systems, and structured workflows
- Like collaborating across teams and building trusted relationships
- Want to grow your career in client strategy, customer success, or account leadership
- Client success, account coordination, or service delivery roles
- MSP, SaaS, or professional services environments
- Cross-functional, client-facing work involving operations, finance, or support
- Strong organizational and follow-up skills
- Experience working in CRM and/or PSA tools
- Confidence managing recurring workflows (reporting, scheduling, invoicing support, escalations)
- Excellent written and verbal communication skills
- A service-oriented mindset and steady approach under pressure
Why Join Endsight
- Work with a collaborative, purpose-driven team
- Build skills in client strategy, analytics, and cross-functional leadership
- Make a direct impact on client retention and satisfaction
- Grow in a company that invests in learning, career paths, and doing the right thing
Perks & benefits
- 401k
- Paid Time Off
- Pension Matching
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