Client Success Manager at Retail Insights

<h3><strong>About us</strong></h3> <p><span style="font-weight: 400;">Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.</span></p> <p><span style="font-weight: 400;">Retail Insights is part of United Media (</span><a href="https://www.united-media.com/"><span style="font-weight: 400;">https://www.united-media.com/</span></a><span style="font-weight: 400;">) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.</span></p> <h3><strong>What we offer you</strong></h3> <p>As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:</p> <ul> <li>The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.</li> <li>Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.</li> <li>Travel opportunity: You will be joining our conferences overseas.</li> <li>Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience&nbsp;</li> <li>Attractive compensation package.</li> <li>Gain a lot of new relationships with global industry leaders while growing your personal brand.</li> </ul> <h3><strong>Responsibilities:&nbsp;</strong></h3> <ul> <li>Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.</li> <li>Aligning on Sponsors expectations - pre &amp; post sale, ensuring the sales process is deliverable.&nbsp;</li> <li>Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.</li> <li>Maintain accurate records of client interactions, contracts, and agreements using our CRM.</li> <li>Providing daily support to sponsors to facilitate their registration through our internal management systems.</li> <li>Building an internal knowledge base and helping with the onboarding of new clients.</li> <li>Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.</li> </ul> <h3>What we expect from you</h3> <p>we are looking for candidates who:</p> <ul> <li>Take ownership of everything you do, be proactive and follow through on commitments.</li> <li>Are well-organised, and detail-focused and display the ability to structure and prioritise their work.</li> <li>Have acquired a bachelor’s or master’s degree with outstanding results</li> <li>Have a UK work permit</li> <li>Fast learning and competent with new systems</li> <li>Proficiency in CRM software and Google Docs Editors suite.</li> <li>3+ years of experience in client management, account management, or customer success roles.</li> </ul>