Client Success Manager for a Love Coaching Company- West Coast Hours

We are a dynamic team dedicated to transforming lives through our innovative love coaching programs, Love Accelerator and Lux. We empower individuals in their personal development and relationship goals. We seek a proactive and empathetic Client Success Manager to join our passionate team.

Who We Are Looking For:

• Experience: Prior experience in client success, coaching, and/or sales.
• Characteristics:
• Highly organized and conscientious
• Proactive and self-starter
• Personable
• High integrity and strong character
• Empathetic
• Passionate about the importance of high-quality relationships

Key Responsibilities:

• Set up clients for success in the Love Accelerator program.
• Monitor activity of 250+ clients to identify opportunities for further support
• Direct interaction with clients via phone/Zoom to identify key needs and develop action plans for next steps.
• Qualify and ascend clients to our premium program, Lux.
• Increase overall client satisfaction by facilitating a smooth transition into the program.
• Remediate payment plan failures for existing clients
• Process renewals, and secure referrals and testimonials.
• Manage a 40-hour weekly schedule including:
• Hold 6 hours of availability managed through Calendly
• Engaging in community introduction responses.
• Conducting client welcome calls to help clients get started..
• Serving as the first line of customer support via text, email, voicemails, helpdesk, and community forum messages.
• Monitoring feedback surveys and conducting follow-ups.
• Setting appointments for Lux consultations.
• Monitoring and supporting the Lux clients’ progress.
• Mitigating refunds through direct communication by phone or Zoom.
• Participate in regular team meetings with the lead.

Qualifications:

• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and maintain attention to detail.
• Proficiency in using digital tools for scheduling, communication, and customer management.
• A proactive mindset always mining for opportunities rather than waiting for them to show up

Why Join Us?

You’ll be part of a supportive and innovative environment where you can genuinely make a difference in people's lives while growing professionally.

If you are passionate about helping others succeed and thrive in a fast-paced, rewarding environment, we would love you to join our team.Apply today to contribute to our mission of “Empowering Humanity to Thrive In Healthy, Loving Relationships”.

Requirements

• ability to work 10 - 7pm PT
• work Saturdays (with Sunday & Monday off)
• Ideally located in the MT or PT time zones so this altered work schedule is doable

Benefits

Remote work, base salary + commission and the ability to grow in scaling company.