Client Success Associate - Professional Education

Key Responsibilities

• Facilitate a smooth onboarding process for your clients’ learners
• Provide training and resources to help clients get started.
• Set clear expectations and goals for the client's learner journey.

• Serve as the primary point of contact for client inquiries and issues.
• Coordinate with Delivery teams to resolve client issues promptly.
• Provide ongoing support and guidance to ensure client satisfaction.

• Build and maintain strong, positive relationships with clients.
• Conduct regular check-ins and meetings to understand client needs.
• Foster loyalty and trust through consistent, high-quality interactions.

• Track and analyse client usage of products/services.
• Identify areas for improvement and provide actionable feedback.
• Develop strategies to enhance client engagement and satisfaction.

• Identify opportunities to upsell additional products or services.
• Manage contract renewals and negotiate terms with clients.
• Work closely with sales and marketing teams to maximize client value.

Skills, Knowledge & Expertise

• Client-focused with a commitment to building and maintaining strong relationships.
• Exceptional communication and negotiation skills.
• In-depth knowledge of best practice in delivering apprenticeship standards and an understanding of the funding rules, effective apprentice onboarding and end point assessment 
• An understanding of Insurance and Financial Service industry including clients and professional bodies 
• Results-driven with a strong focus on achieving revenue targets.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks simultaneously.
• Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment

Job Benefits

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well-being centre
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Pension - matched contribution at 5%
• Life Assurance (4 x basic salary)
• Development, training, and professional qualification