Client Support Officer

Main Duties and Responsibilities

• Student applications are responded to in line with defined service level agreements 
• Applications are assessed accurately and in accordance with the latest admissions requirements 
• Agents, students and regional teams are updated and kept abreast of developments at all times 
• Student interviews are carried out, recorded and communicated accurately 
• Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved 
• Self-driven with an ability to organize one's own workload and multitask 
• Ability to work under pressure and meet deadlines 
• Ability to take ownership, solve problem and make quick yet responsible decisions 

Person Specifications

• Educated to Degree level or equivalent 

• Min 1 yrs experience in Customer support handling. 
• Excel /Microsoft knowledge. 
• Excellent Communication Skills 

• Ability to work well under pressure in a fast-paced target driven, service focused environment 
• The ability to communicate clearly and professionally in both verbal and written formats, ensuring students understand important details and processes.  
• Strong relationship-building abilities, with the capacity to engage with students in a friendly, empathetic, and supportive manner while maintaining professionalism 
• The ability to prioritize tasks, manage time efficiently, and keep accurate records, ensuring that deadlines are met, and all student interactions are properly documented. 
• A proactive approach to identifying issues and finding effective solutions, particularly when guiding students through complex processes like visa applications or course selection. 
• The capacity to understand students' backgrounds and career goals, and confidently recommend relevant courses that align with their aspirations, persuading them of the value andfit of the programs offered. 

• A strong communicator, comfortable with students at all levels. 
• A genuine concern for the well-being of students, demonstrating understanding and care in all interactions to build trust and rapport. 
• A commitment to maintaining high standards of conduct, confidentiality, and ethical behavior in all aspects of the role. 
• A proactive attitude toward identifying opportunities for improvement and a willingness to go above and beyond to support students. 
• The ability to handle challenges and adapt to changing circumstances while maintaining a positive outlook and composure. 
• An appreciation for diversity and the ability to interact respectfully with individuals from various cultural backgrounds, ensuring inclusivity in communication and support. 
• Strong personal management skills that enable the individual to work independently, prioritize effectively, and remain focused on goals. 
• A positive demeanor that inspires confidence in students, contributing to a supportive and encouraging environment. 

• A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required. 

Disclaimer