Client Support Representative (Bilingual)

NATURE AND SCOPE OF JOB

The Client Support Representative is responsible for providing order-level analysis and accurate responses to client and/or candidate inquiries, concerns, and requests regarding the company products and services.

DESCRIPTION OF DUTIES

• Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience.
• Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy.
• Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat).
• Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
• Demonstrates a comprehensive understanding of the client's products and services to quickly facilitate resolution.
• Adheres to, achieves, and maintains support levels and standards in all interactions.
• Handles complex customer service and support issues and escalates as necessary.
• Handles all candidate inquiries.
• Other duties as required. 

MINIMUM QUALIFICATION REQUIREMENTS:

• Fluent in Spanish & English.
• 5 successful passes or more at CSEC or equivalent. 
• Qualification in Customer service will be an asset.
• 1-2 years of experience in a similar role.

SKILLS:

• Communication
• Critical Thinking 
• Problem Solving
• Attention to Detail