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About the role
<p></p>
<p><strong>Summary</strong></p>
<p>The Client Technology Staging Associate is responsible for end-to-end device provisioning and multi-device staging in support of the Abacus client base. This role combines hands-on PC building and imaging with user onboarding/offboarding and the configuration of additional client hardware such as mobile devices, phones, and select network-enabled equipment. This position is client-facing in impact and highly visible within the organization. It requires precision, strong communication skills, technical depth across Windows and cloud environments, and a process-driven mindset. While exposure to network-connected devices is expected, this role does not require advanced network engineering responsibilities.</p>
<p> </p>
<p>Engineers in this role are expected to execute standardized build processes while also identifying opportunities to improve efficiency through automation and scripting.</p>
<p><strong> </strong></p>
<p><strong>Responsibilities</strong></p>
<p><strong>PC Build, Imaging & Hardware Configuration</strong></p>
<ul>
<li>Build and configure laptops and desktop PCs using Abacus standard procurement and build processes<br>• Execute imaging workflows (PXE, USB, or automated tools)<br>• Stage devices according to Abacus and client-specific checklists<br>• Install and configure Windows and macOS operating systems<br>• Configure BIOS settings, drivers, and firmware updates as required<br>• Troubleshoot hardware issues including GPUs, USB devices, driver conflicts, and OS-level errors<br>• Validate successful configuration prior to shipment</li>
</ul>
<p><strong> </strong></p>
<p><strong>Additional Equipment Staging</strong></p>
<ul>
<li>Stage and initial configuration on equipment such as:</li>
</ul>
<ul>
<li>Mobile devices</li>
<li>Desk phones</li>
<li>Peripheral hardware</li>
<li>Network devices</li>
</ul>
<p><strong> </strong></p>
<p><strong>Qualifications</strong></p>
<ul>
<li>Experience in IT support, system administration, or a client-facing technical role<br>• Hands-on experience building and configuring Windows PCs<br>• Basic understanding of:</li>
</ul>
<ul>
<li>MacOS</li>
<li>Active Directory</li>
<li>DNS & DHCP</li>
<li>Microsoft 365 / Azure</li>
<li>Networking</li>
<li>Automation tools</li>
<li>Device management</li>
</ul>
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