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Clients Service Director

adm-Indicia
LondonHybrid2w ago
Employment
Full-time
Seniority
Lead

About the role

Key Responsibilities

  • Own the overall health and strategic direction of the business unit across multiple European markets
  • Provide full team leadership across markets and workstreams
  • Protect and manage P&L performance, ensuring margin control and financial accuracy
  • Enforce procurement governance and structured savings validation processes
  • Drive harmonisation and simplification across markets to improve efficiency and consistency
  • Lead high-level stakeholder engagement, building trusted senior relationships
  • Ensure proactive, insight-led reporting and performance management
  • Identify risk early and implement mitigation strategies
  • Align supply chain, commercial, and operational functions to deliver seamless retail activation
  • Champion governance integrity, compliance, and operational discipline

Skills, Knowledge and Expertise

  • 8+ years’ experience within FMCG, retail activation, POSM, or marketing execution environments
  • Proven experience leading complex, multi-market accounts
  • Demonstrated P&L ownership and strong financial acumen
  • Strong commercial negotiation skills
  • Experience navigating complex procurement structures and governance models
  • Senior-level stakeholder management experience
  • Ability to lead cross-functional, geographically dispersed teams

Equal Opportunities

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