Clinical Assistant

Job title: Clinical Assistant

Location: Manchester City Centre (Hybrid Working)

• Provide rehabilitation administration and service coordination support to Rehabilitation Case Managers and operational teams.

• Liaise with patients, customers and treatment providers via phone, email and digital channels, responding to queries about case status, referrals, appointments and next steps in a timely, clear and professional manner.

• Process referrals and coordinate assessment or treatment activity, including contacting patients, customers and providers, arranging appointments, tracking progress and ensuring activity is completed accurately and in line with agreed service standards and SLAs.

• Maintain accurate, timely and compliant updates within case management systems and associated records.

• Provide first-line, non‑clinical support in relation to customer feedback or complaints, escalating appropriately in line with policy.

• Work collaboratively with operational colleagues to ensure smooth service flow and positive customer outcomes.

• Provide flexible administrative support during periods of peak demand, helping to maintain service continuity within agreed role boundaries.

• Escalate clinical, safeguarding or complex issues promptly and appropriately in line with agreed protocols and governance arrangements.

• Medicash Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! + 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) + Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions

• Pension Scheme & Pension Salary Sacrifice

• Peace of Mind: Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary

• Payroll Giving: Support the causes you love directly from your gross pay

• Annual Leave: 25 days, plus Birthday Leave to celebrate your special day

• Flexibility: Option to buy or sell up to 3 days of holiday each year

• Giving Back: Up to 2 fully paid Volunteering/Community days per year

• Family First: Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay

• Professional Development: We fund professional subscriptions and registrations (including CMS UK and HCPC) post-probation, alongside internal promotion and secondment opportunities

• Rewarding Excellence: Annual pay reviews, discretionary bonus schemes, and regular staff awards to celebrate your hard work plus a regular events and activities throughout the year