Clinical Coordinator

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a dedicated and organised Clinical Coordinator to join our Tai Seng Service Centre. In this patient-facing role, you will ensure smooth clinic operations by managing appointments, patient communications, billing, and administrative records. Your work will allow our audiologists to focus entirely on clinical care, helping to reduce wait times, improve patient satisfaction, and maintain strong relationships with hospital partners.

What you will do

• Patient communication – Handle incoming/outgoing calls, WhatsApp, and SMS messages; manage appointment confirmations, enquiries, collections, and reminders.

• Appointment management – Schedule, reschedule, and track clinic, hospital, and trial appointments.

• Transactions & invoicing – Process patient billing and invoices accurately.

• Administrative records – Scan and upload documents; maintain Excel logs for appointment tracking, repair servicing, monthly reports, and consumables.

• Coordination & logistics – Liaise with hospitals and service centres to arrange evaluations, repairs, billing, and dispatch/collection.

What you bring

Experience

• At least 3 years of experience in patient-facing administrative roles within a healthcare or clinic setting.

• Strong familiarity with data privacy practices.

• Basic proficiency in Excel and office systems.

• Experience liaising with clinical staff (e.g., audiologists) and external service providers.

• College / Diploma education

• Fluent in English and Mandarin

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.