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About the role
<div class="content-intro"><p></p>
<p><strong>About TeleMed2U</strong></p>
<p>At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.</p>
<p></p></div><p><span class="TextRun SCXW247601554 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW247601554 BCX0">About the role</span></span></p>
<p><span class="TextRun SCXW247601554 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW247601554 BCX0">As a Clinical Operations Manager at TeleMed2U, you are accountable for the daily performance, reliability, and continuous improvement of our telehealth service lines—translating clinical needs into scalable, compliant workflows; aligning clinicians, schedulers, IT, and patient support; optimizing capacity and appointment scheduling; monitoring KPIs (access, wait times, no-shows, quality, satisfaction) to identify trends and drive targeted improvements; standardizing and maintaining SOPs and documentation; training and coaching staff on platforms/EMR, processes, and best practices; partnering with IT for rapid incident response and root-cause remediation across platforms, devices, and connectivity; ensuring HIPAA-aligned privacy and security in all operations; and fostering a patient-first culture that delivers timely, high-quality virtual care and strong provider experience.</span></span></p>
<p><span class="TextRun SCXW247601554 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW247601554 BCX0">What you'll do</span></span></p>
<ul>
<li><span data-contrast="auto">Oversee the daily operations of the telehealth program, ensuring the smooth functioning of all telehealth services.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Collaborate with cross-functional teams, including healthcare providers, IT staff, and customer service representatives, to develop and implement telehealth workflows and protocols.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li>
<li><span data-contrast="auto"> Manage the scheduling of telehealth appointments, ensuring optimal resource optimization and timely service delivery. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li>
<li><span data-contrast="auto">Monitor telehealth performance metrics and identify areas for improvement, implementing strategies to enhance efficiency, quality, and patient satisfaction.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li>
<li><span data-contrast="auto">Train and educate staff on telehealth technologies, processes, and best practices, ensuring consistent adherence to telehealth guidelines and standards.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li>
<li><span data-contrast="auto">Coordinate with IT teams to troubleshoot technical issues related to telehealth platforms, devices, and connectivity.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li>
<li><span data-contrast="auto">Stay updated on industry trends, regulatory requirements, and emerging technologies in telehealth, making recommendations for system enhancements and process improvements.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li>
<li><span data-contrast="auto">Ensure compliance with privacy and security regulations (e.g., HIPPA) regarding the handling and storage of patient information in telehealth systems.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li>
<li><span data-contrast="auto">Develop and maintain documentation, policies, and procedures related to telehealth operations.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li>
<li><span data-contrast="auto">Foster a culture of patient-centered care by promoting a positive and supportive telehealth experience for patients and providers.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li>
<li><span data-contrast="auto">Other duties as assigned</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">Qualifications</span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">Required</span></p>
<ul>
<li><span data-contrast="auto">Work location - In Office</span></li>
<li><span data-contrast="auto">Excellent organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Strong leadership abilities, with the capacity to effectively motivate and guide cross-functional teams.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Exceptional communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Understanding of healthcare compliance regulations, including HIPPA and other privacy and security requirements.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Analytical mindset and proficiency in data analysis to drive operational improvements.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Ability to adapt to changing technological and regulatory environments and quickly learn new telehealth platforms and tools. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">Preferred</span></p>
<ul>
<li><span data-contrast="auto">Proven experience in telehealth operations management, preferably in a healthcare setting.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Strong knowledge of telehealth technologies, platforms, and best practices.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Familiarity with electronic medical record (EMR) systems and scheduling software. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span data-contrast="auto">Physical Requirements</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Prolonged periods of desk work and computer use</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Ability to lift 15 lbs</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">Benefits</span></p>
<ul>
<li>Competitive Annual Salary </li>
<li>Medical, dental, and vision insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>401(k) retirement plan with employer matching</li>
<li>Paid time off (PTO)</li>
<li>Paid holidays</li>
<li>Life Insurance</li>
</ul><div class="content-conclusion"><p>TeleMed2U is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination. As an EEO employer, TeleMed2U does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law or regulation. We strive to create a diverse and welcoming environment for all employees, where each person is recognized and valued for their unique contributions. All employment decisions are based on merit, business needs, and individual qualifications. </p></div>
Perks & benefits
- 401k
- Vision Insurance
- Paid Time Off
- Pension Matching
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