Sr. Clinical Research Specialist - Site Ops

<div class="content-intro"><p>Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. The Iterative Health Site Network is a premier network of 100+ clinical research sites across the US and Europe, accelerating the path to market for novel therapies. By combining deep expertise in clinical trials with cutting-edge AI, we empower research teams and study sponsors to expand and expedite access to novel therapeutics for patients in need.</p></div><p><span style="font-size: 10pt;">At<a href="https://iterative.health/?utm_source=chatgpt.com"> Iterative Health</a>, we are transforming clinical research through the power of AI, technology, and human expertise. Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to improve patient outcomes. Through the Iterative Health Site Network — a premier network of 100+ clinical research sites across the US and Europe — we help expand and expedite access to novel therapeutics for patients in need.</span></p> <h2><span style="font-size: 10pt;">Why This Role Matters</span></h2> <p><span style="font-size: 10pt;">As a Senior Clinical Research Specialist, you will serve as a strategic partner to clinical research sites utilizing Iterative Health's services and AI-powered solutions. Leveraging your deep clinical research expertise, you will help optimize site operations, improve trial execution, increase patient enrollment, and drive adoption of Iterative Health's products and services.</span></p> <p><span style="font-size: 10pt;">This highly collaborative, customer-facing role combines clinical research operations, consultative support, training, and technology adoption. You will work directly with investigators, research coordinators, and site leadership to implement best practices and maximize research performance across clinical trial programs.</span></p> <p><strong><span style="font-size: 10pt;">Where You’ll Drive Impact&nbsp;</span></strong></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Manage and strengthen relationships with assigned customer research sites, serving as a trusted advisor and primary point of contact for clinical research operational support.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Assess site workflows, identify operational gaps, and provide strategic recommendations to improve study execution, patient recruitment, retention, and overall site performance.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Serve as a subject matter expert on clinical research workflows, gastrointestinal clinical trials, and the application of Iterative Health services and AI solutions.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead customer onboarding, implementation, and training initiatives to ensure successful adoption and utilization of Iterative Health products and services.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop customized training programs, process maps, workflow tools, and best-practice resources tailored to customer needs.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with site personnel to support study startup activities, patient screening strategies, enrollment initiatives, and randomization support.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Monitor customer engagement, product adoption, and site performance metrics, proactively identifying opportunities for optimization and expansion.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Collect, analyze, and communicate customer feedback, operational insights, and product enhancement opportunities to internal stakeholders.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Collaborate cross-functionally with Product, Clinical Operations, Customer Success, and Commercial teams to improve customer outcomes and support business objectives.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Mentor and provide guidance to team members as needed.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Represent Iterative Health at customer meetings, industry events, and professional conferences.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Performs related job duties&nbsp;</span></li> </ul> <h2><span style="font-size: 10pt;">How We Work</span></h2> <ul> <li><span style="font-size: 10pt;">Collaborative and low-ego team environment</span></li> <li><span style="font-size: 10pt;">Fast-moving and highly iterative culture</span></li> <li><span style="font-size: 10pt;">Strong focus on ownership and accountability</span></li> <li><span style="font-size: 10pt;">Mission-driven and patient-centered mindset</span></li> <li><span style="font-size: 10pt;">Open communication and continuous learning</span></li> <li><span style="font-size: 10pt;">Comfortable navigating evolving business needs</span></li> </ul> <h2><span style="font-size: 10pt;">What You Bring to the Team</span></h2> <ul> <li><span style="font-size: 10pt;">Bachelor's degree in a scientific, healthcare, or related field.</span></li> <li><span style="font-size: 10pt;">Minimum 5 years of clinical research experience, including at least 3 years as a Clinical Research Coordinator, Lead CRC, Research Manager, or equivalent role.</span></li> <li><span style="font-size: 10pt;">Extensive experience supporting Phase II-IV pharmaceutical-sponsored clinical trials.</span></li> <li><span style="font-size: 10pt;">Strong understanding of clinical trial startup activities, feasibility assessments, regulatory requirements, informed consent processes, patient recruitment strategies, and study conduct.</span></li> <li><span style="font-size: 10pt;">Deep knowledge of Good Clinical Practice (GCP), ICH guidelines, FDA regulations, and industry best practices.</span></li> <li><span style="font-size: 10pt;">Proven ability to independently manage customer relationships and influence stakeholders across multiple levels of an organization.</span></li> <li><span style="font-size: 10pt;">Experience evaluating and improving clinical research workflows and operational processes.</span></li> <li><span style="font-size: 10pt;">Strong presentation, training, facilitation, and communication skills.</span></li> <li><span style="font-size: 10pt;">Highly organized with the ability to manage multiple projects, priorities, and deadlines simultaneously.</span></li> <li><span style="font-size: 10pt;">Ability to thrive in a fast-paced, evolving environment and navigate ambiguity effectively.</span></li> <li><span style="font-size: 10pt;">Passion for leveraging technology and innovation to improve clinical research outcomes.</span></li> <li><span style="font-size: 10pt;">Willingness to travel approximately 30%.</span></li> </ul> <h2><span style="font-size: 10pt;">Preferred Qualifications</span></h2> <ul> <li><span style="font-size: 10pt;">5+ years of Clinical Research Coordinator experience supporting IBD or gastrointestinal clinical trials.</span></li> <li><span style="font-size: 10pt;">Experience working with research site networks, CROs, sponsors, or clinical trial technology companies.</span></li> <li><span style="font-size: 10pt;">Experience with CTMS platforms such as RealTime, Clinical Conductor, CRIO, Florence, or similar systems.</span></li> <li><span style="font-size: 10pt;">Strong understanding of inflammatory bowel disease (IBD), gastroenterology research, and endoscopic clinical endpoints.</span></li> <li><span style="font-size: 10pt;">Experience delivering formal training programs, process improvement initiatives, or operational consulting to clinical research sites.</span></li> <li><span style="font-size: 10pt;">Experience supporting technology-enabled or decentralized clinical trial solutions.</span></li> </ul> <h2><span style="font-size: 10pt;">Benefits That Support You</span></h2> <h2><span style="font-size: 10pt;">We believe great teams do their best work when they feel supported — professionally and personally.</span></h2> <ul> <li><span style="font-size: 10pt;">Hybrid work environment with in-office collaboration two days per week in either our NYC or Boston office</span></li> <li><span style="font-size: 10pt;">Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered by Iterative Health</span></li> <li><span style="font-size: 10pt;">Mental health and wellness support through Spring Health</span></li> <li><span style="font-size: 10pt;">Health HSA or FSA options, and commuter FSA contributions supported by Iterative Health</span></li> <li><span style="font-size: 10pt;">Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years</span></li> <li><span style="font-size: 10pt;">401(k) program with a company match of up to 3% (up to $3,000 annually)</span></li> <li><span style="font-size: 10pt;">Weekly in-office lunch benefit every Tuesday</span></li> <li><span style="font-size: 10pt;">100% company-paid short-term and long-term disability coverage</span></li> <li><span style="font-size: 10pt;">Annual wellness and professional development stipend to support your health and growth</span></li> <li><span style="font-size: 10pt;">And more!</span></li> </ul> <h2><span style="font-size: 10pt;">At Iterative Health, we believe great people drive innovation. If you’re excited about helping transform the future of clinical research while building scalable people strategies that support growth and impact, we encourage you to apply.</span></h2><div class="content-pay-transparency"><div class="pay-input"><div class="title">New York pay range</div><div class="pay-range"><span>$85,000</span><span class="divider">&mdash;</span><span>$105,000 USD</span></div></div></div><div class="content-conclusion"><p>At Iterative Health, we’re actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture, and by extension, hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you, please contact CandidateAccommodations@iterative.health.</p></div>