Cloud Support Consultant

Key Responsibilities

• Act as the primary escalation point for complex incidents that cannot be resolved by the Service Desk team.
• Troubleshoot and resolve issues across Azure infrastructure, including Virtual Machines, Networking, Entra ID, and related PaaS/IaaS services.
• Manage and maintain Azure subscriptions, resource groups, and policies across customer tenants.
• Monitor system health and proactively identify areas for performance tuning or cost optimisation.
• Implement and support Conditional Access, Entra ID configurations, and Intune management for secure endpoint and identity control.
• Deploy and maintain core Azure services such as:
• Azure Virtual Networks, VPN Gateways, and NSGs
• Azure Storage and Backup solutions
• Provide advanced support for Microsoft 365, Exchange, Intune and Defender for Cloud, including integration and security posture recommendations.
• Create and maintain PowerShell automation scripts for routine administrative and remediation tasks. 
• Configure and maintain monitoring policies for Windows, iOS and Android devices using third-party tools (DattoRMM, NinjaRMM, etc.) or native Microsoft tools such as Intune 
• Collaborate with project engineers on new cloud implementations or migrations. 
• Document troubleshooting steps and solutions to enhance the Service Desk knowledge base. 
• Support continuous improvement by identifying recurring problems and proposing permanent technical fixes.
• Handle customer data securely in line with company Information Security Policies, ISO 27001, and approved tools and access controls
• Immediately report security incidents or vulnerabilities and complete mandatory security and compliance training
• Ensure all system changes, configurations, and automation follow secure configuration and change control processes

Skills, Knowledge and Expertise