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About the role
About the role
BURN is looking for Cluster Team Leaders in Ghana who will be responsible for leading and managing a team of Sales Executives and quality agents. They will also be responsible for the full customer cycle management, i.e., acquisition, collection, recovery, and usage.
Duties and Responsibilities
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
BURN is looking for Cluster Team Leaders in Ghana who will be responsible for leading and managing a team of Sales Executives and quality agents. They will also be responsible for the full customer cycle management, i.e., acquisition, collection, recovery, and usage.
Duties and Responsibilities
- Business Management
- Align with the Cluster acquisition targets as well as develop and implement the acquisition operational strategies within the allocated Cluster.
- Organizing sales activities and functions in the field to achieve targets, revenues, and the desired quality of acquisition (Usage and RE)
- On time and high-quality IDC installations at the customer's premises.
- Support conducting quarterly inventory audits for all stock points. Stock takings & Stock audit report.
- Train Sales Executives and quality officers in applicable policies, guidelines, processes, and procedures of the company
- Organize and facilitate daily team meetings according to guidelines provided by the management.
- Mentoring each sales executive, quality agent ensures they’re highly willing and highly skilled.
- Training and coaching Sales Executives on topics including pitching, sales conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.
- Stock Management and Coordination (this applies to the stock point assigned to your Area)
- Provide daily SAH updates
- Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the stock point.
- Responsible and accountable for stock losses in the stock point and for the recovery of the stock losses.
- Quality Officers
- Coordinate with the quality officer to ensure systems are installed and used.
- Responsible for disciplinary action for quality officers
- Portfolio Monitoring
- Ensure Portfolio performance
- Subordinate Effectiveness
- Managing the daily work and activities of sales executives and quality agents.
- Deal with complex scenarios that may occur at the shop, such as theft, fire, violence, etc.
- Participating in the recruitment of new sales executives and replacement of quality agents, and practical training of new agents
- Conduct weekly performance review of acquisition and collection agents, using the daily agents report and the weekly cluster performance report.
- Other
- Ensure Health, Safety, and Environmental standards are adhered to through Regional Sales Managers.
- Undertake any other related duties as assigned by the line management from time to time.
- Proven track record in sales leadership.
- Strong ability to coach and mentor agents.
- Experience in managing clusters/teams in field sales.
- Data-driven decision making and reporting skills.
- Prior experience in recruitment and onboarding of sales executives.
- Familiarity with performance-based compensation structures.
- High accountability and consistency in monitoring
- Ability to drive productivity through daily facilitation.
- Strong organizational and planning skills.
- Capacity to build team culture and resilience.
- Experience in change management or restructuring.
- Strong communication and interpersonal skills.
- Results-oriented mindset with focus on targets.
- Adaptability in dynamic field environments.
- Innovative approach to problem-solving.
- Community engagement/networking ability (universities, churches, social media).
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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