About the role
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a AR Collection Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
We are looking for a highly motivated AR Collection Agent to manage accounts receivable collections and maintain strong customer relationships to ensure timely payment recovery. This role is responsible for following up on outstanding payments, resolving billing issues, coordinating with internal departments, and maintaining accurate customer account records to support efficient collection operations.
Responsibility
Contact customers to follow up and negotiate payment arrangements for outstanding invoices
Manage and monitor accounts receivable collections to ensure timely payment recovery
Handle customer enquiries and disputes professionally, and coordinate with relevant departments for resolution
Prepare and update daily aging reports accurately
Issue monthly payment reminder letters and Statements of Account (SOA)
Coordinate with internal departments to maintain accurate and up-to-date customer account information
Support debt recovery processes and escalate overdue accounts when necessary
Handle Sales Purchase Orders and perform account reconciliation activities
Maintain proper documentation and administration related to collection activities
Requirements
Minimum 1-3 years of experience in collections, accounts receivable, or related field
Experienced in handling overdue accounts and collecting payments from customers
Good understanding of Sales Purchase Orders and account reconciliation processes
Proficient in Microsoft Office applications, especially Excel
Strong communication, negotiation, and interpersonal skills
Able to work independently as well as collaboratively within a team
Strong administrative and organizational skills
Emotionally resilient, assertive, and able to handle difficult situations professionally
Fluent in English, both written and spoken
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