Collection Agent

<div class="content-intro"><p><em>*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts</em></p> <p><em>*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.<br></em></p></div><p><em>Collections Specialist</em><br><strong><em>Collections Call Center Representative</em></strong></p> <p><strong>_</strong>_<br><em>*</em>*</p> <p><strong><em>Work Schedule:</em></strong></p> <p><strong><em>The earliest work schedule would start at 8 a.m.</em></strong></p> <p><strong><em>The latest work schedule would start at 9 p.m.</em></strong></p> <p><strong><em>We do have a need for flexibility to work Saturdays now and Sundays in the future.</em></strong></p> <p><strong>_</strong>_<br><em>*</em>*</p> <p>Bring your customer service skills and exceptional phone etiquette to our dynamic call center!</p> <p>Right now, we are seeking Collections Call Center Representatives to join our collections team<strong>.&nbsp;</strong>Our energized and entrepreneurial culture is ideal for challenging your skills, expanding your experience, and growing your career. If you’re experienced in collections, customer service, and/or sales, a rewarding career is just a click away! Apply today!</p> <p>As a&nbsp;<strong>Collections Call Center Representative,</strong>&nbsp;you will collect unpaid/past due revenue with the overall intent to return the customer back to good standing. You will be responsible for providing respectful and courteous service on every call to create a positive experience for the customer.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Verifying account information and updating as needed</li> <li>Documenting each call</li> <li>Meeting and exceeding company collections standards as well as call quality standard scores</li> <li>Complying with FDCPA and state legal requirements</li> <li>Providing appropriate payment options and negotiating according to language of company loan agreements</li> <li>Obtaining debit or credit card data from customer and save in customer record</li> </ul> <p><strong>Job Requirements:</strong></p> <p>As a Call Center Collections Representative, you’ll have opportunities to take initiative and provide solutions for challenges on a daily basis. A positive attitude, excellent communication skills, strong problem solving abilities, and sound judgment are essential for success in this role.</p> <p><strong>Specific requirements:</strong></p> <ul> <li>High school diploma or GED</li> <li>6+ months of phone-based collections, customer service, or sales experience</li> <li>Call center collections experience,&nbsp;<em>a plus</em></li> <li>Data-entry experience</li> <li>Successful decision making and negotiating abilities</li> <li>Attention to detail and ability to multi-task</li> <li>Ability to work a flexible schedule</li> <li>Ability to work in a MS Windows-based environment</li> </ul><div class="content-conclusion"><p><em>*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts</em></p> <p><em>*** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages<br></em></p></div>