Collections Research Analyst

The Collections Research Analyst audits aged orders for accuracy, confirms past-due status, and partners with clients and internal teams to resolve discrepancies, support commission corrections, and drive timely cash collection.

• Maintain accurate vendor files by processing timely additions and corrections, completing reconciliations, and preparing write-offs as needed.
• Manage an assigned portfolio of accounts; monitor status, identify blockers, and take appropriate action to prevent or resolve collection delays.
• Collaborate with peers and cross-functional partners to share updates, align on next steps, and ensure end-to-end account ownership and visibility.
• Perform ad-hoc analysis and prepare routine and custom reports to support collections outcomes and decision-making.
• Meet the physical requirements outlined below.
• Perform other related duties as assigned.

Education

• High school diploma or GED required.
• Bachelor’s degree preferred.
• Preferred field of study: Accounting or Finance.

 

Work Experience

• 3–4+ years of related experience required (collections, accounts receivable, deductions, or similar financial operations).

 

Knowledge, Skills, and Abilities

• Build and maintain professional, productive relationships with vendors, ADW internal associates, and Acosta internal associates.
• Demonstrate initiative by recommending and implementing process improvements and identifying ways to better support clients and customers.
• Proficient in running reports in multiple systems and cross-referencing data in Excel to research issues and support resolutions.

 

 

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